Senior / Executive, Customer Service

United Test And Assembly Center Limited (UTAC); Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading semiconductor company in Singapore is seeking a Customer Service Representative. The role involves analyzing customer forecasts, coordinating shipments, and maintaining effective communication between clients and internal teams. Candidates should possess a degree in Engineering or Business Administration and at least 2 years of relevant experience in a dynamic environment.

Qualifications

• Minimum 2 years working experience in customer service, preferably in a semiconductor (Subcon) Sales & Marketing environment.
• Able to bridge between customer and internal teams.

Responsibilities

• Analyze customer forecast numbers for planning.
• Co-ordinate customers' loading and shipment priority.
• Host Customer Visits and Quarterly Business Review meetings.

Skills

Problem solving

Communication

Interpersonal skills

Education

Degree in Engineering, Business Administration or a related field

Job description

Responsibilities

• Provide Incoming Dies visibility to the Factory for planning and execution
• Analyze customer forecast numbers and work with Customer to pull in dies to fulfill Forecast / AOP/Customer Shipment requirements
• Co-ordinate customers' loading and shipment priority within the Factory
• Provide instruction to Planning to execute orders and changes in priorities and orders
• Provide WIP status, ship-out plan and finished good information to customers
• Brief internal team on changes in flow / process / customer requirements after understanding customers' specs
• Work with IT to develop reports for customers and maintain the requirements of these reports (eg. WIP, Lot transaction history, finished goods, billing report)
• Maintain pricing and sales order creation for billing and shipment
• Host Customer Visits and Quarterly Business Review meetings

Requirement

• Degree in Engineering, Business Administration or a related field
• Minimum 2 years working experience in customer service, preferably in a semiconductor (Subcon) Sales & Marketing environment
• Able to bridge between and build up rapport with customer and internal engineering, logistics & planning team
• Must possess strong problem solving, communication and interpersonal skills
• Ability to work under pressure in a very dynamic environment