Senior Executive, Customer Experience (Pre & Post)

Triton AI Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Triton AI Pte Ltd is seeking a Customer Service Manager to enhance client relationships and satisfaction. The role involves overseeing service delivery, implementing improvement strategies, and training staff to meet high service standards. Ideal candidates must have a diploma and at least three years of relevant experience.

Qualifications

• Minimum 3 years of experience in customer service or customer relationship management.
• Diploma in a business-related field is necessary.

Responsibilities

• Build and maintain long-term relationships with leasing clients.
• Proactively assess customer satisfaction and implement solutions.
• Provide training and coaching to staff on service standards.

Skills

Customer service experience

Effective communication

Problem-solving

Education

Diploma in Business or related field

Job description

• Salary up to $5,000 with Bonus
• Location at Ubi
• Customer Service experience is a MUST

Responsibilities:

• Build and maintain long-term relationships with leasing clients, serving as the primary point of contact for all service needs.
• Proactively assess customer satisfaction, address concerns, and implement solutions to enhance service experiences.
• Ensure seamless service delivery, including timely vehicle maintenance and adherence to customer service standards tailored to the leasing business.
• Conduct surveys and present findings to guide service enhancement strategies.
• Lead initiatives like loyalty programs, appreciation events, and customer engagement programs to foster client loyalty and community building.
• Provide training and coaching to staff on customer service standards, effective communication, and problem-solving techniques.

Requirements:

• At least Diploma in Business related field
• Minimum 3 years of experience in customer service or customer relationship management

Interested candidates can forward their CVs in MS Word format to[HIDDEN TEXT]