Senior Executive, Customer Account Management (KAM)

DKSH SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading FMCG company in Singapore seeks a Key Account professional to lead sales and manage customer relationships. You will oversee profitability and in-store execution for key accounts, requiring strong negotiation and sales skills. Candidates must hold a degree in Sales or Marketing and possess advanced knowledge of the FMCG industry. The role offers opportunities for strategic business growth and partnership with customers.

Benefits

Company bus to multiple MRT stations

Great Place To Work certification

Qualifications

• Proven key account management experience in fast moving consumer goods.
• Advanced knowledge of industry, market, competitors, and customers.
• Understanding of supplier and customer relationship management.

Responsibilities

• Lead sales and profitability for assigned customers.
• Manage departmental budgets and costs effectively.
• Identify short-term business needs of key customers.

Skills

Advanced selling skills

Key account management

Negotiation skills

Fluency in English

Education

Degree in Sales/Marketing or related fields

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

• DKSH is a certified Great Place To Work!
• Candidate must be comfortable working in Jalan Buroh area for the last quarter in 2025 (company bus to and from work is available at multiple MRT stations) and relocation to North East in 2026.

Job summary

• We are seeking FMCG Key Account professionals. You will lead sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth.

General Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.
• Lead and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals.
• Set specific action plans for each team member to support their achievement of the team key performance indicators.
• Lead regular reviews to ensure progress and alignment towards overall goals.
• Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain.
• Conduct annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins.
• Gain approval from internal DKSH functions, and agreement from customers, to execute 5P activities within established commercial guidelines.
• Lead systematic post-evaluation of 5P activities and develop a detailed understanding of the effectiveness of different investment levers.
• Review customer account reports and analysis. Recommend sales/promotional activities to enhance performance.
• Lead and monitor initiatives to optimize business processes and improve services by utilizing new techniques, tools and information systems.
• Develop and build long-term strategic relationships with key customers to achieve business objectives
• Collaborate with cross-functional leaders (e.g. in Trade Marketing, Field Marketing and Supply Chain Management) to ensure alignment of strategies and process

Functional Skills and Knowledge

• Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
• Demonstrate advanced selling skills and proven key account management experience in fast moving consumer goods for Super/Hyper (DFI, Fairprice, Shengsiong), convenience stores.
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate advanced negotiation skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in English, both written and spoken
• Degree in Sales/Marketing, or related fields