Senior / Executive, Call Centre (Supervisor)

Sengkang General Hospital; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A healthcare organization in Singapore is seeking a Call Centre Manager to oversee daily operations, ensuring service excellence and operational effectiveness. The role requires a degree and 3 years of relevant experience in Call Centre operations or healthcare, along with proficiency in Microsoft Office and strong interpersonal skills. This is an exciting opportunity for a self-motivated individual in a dynamic environment.

Qualifications

• 3 years' relevant experience in Call Centre operations or healthcare.
• Proficient in Microsoft Office applications.
• Strong interpersonal, communication and writing skills.
• Self-motivated with excellent planning, analytical and time management skills.
• Highly adaptable in a dynamic and fast-paced environment.

Responsibilities

• Oversee daily operations of the Call Centre.
• Manage and optimize manpower.
• Address operational and service challenges.
• Supervise a team of staff.
• Ensure departmental key performance indicators are met.

Skills

Interpersonal skills

Communication skills

Analytical skills

Planning skills

Time management skills

Education

Degree in any discipline

Tools

Microsoft Office

Job description

You will oversee the daily operations of the Call Centre to ensure service excellence, operational effectiveness and efficiency. This will include managing and optimizing manpower, addressing operational and service challenges as well as supervising a team of staff. In addition, you will ensure the department’s key performance indicators are met and participate in strategic initiatives and projects.

Requirements

• Degree in any discipline with 3 years’ relevant experience in Call Centre operations or healthcare

• Proficient in Microsoft Office applications

• Strong interpersonal, communication and writing skills

• Self-motivated with excellent planning, analytical and time management skills

• Highly adaptable in a dynamic and fast-paced environment