Senior Executive, Business Operations

Income Insurance Limited; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual to manage policy submissions and ensure compliance with regulatory guidelines. This role involves processing functions, maintaining accurate records, and collaborating with cross-functional teams to enhance system efficiency. The ideal candidate will have a diploma in Business Administration and extensive experience in the insurance sector. Join a dynamic team where your expertise in financial products and documentation management will contribute to the company's success and service excellence.

Qualifications

• 5-6 years of experience in the insurance industry.
• Strong knowledge of financial products including insurance.

Responsibilities

• Process and ensure all policy submissions are in good order.
• Participate in system enhancement activities and UAT.

Skills

Insurance Knowledge

Documentation Management

Analytical Skills

Communication Skills

Education

Diploma in Business Administration

Tools

Microsoft Office

Job description

Responsibilities:

• Processing and ensuring all policy submissions to different insurance providers are in good order to minimize delays due to policy inceptions and minimize infractions, which can lead to Balance Scorecard (BSC) breaches.

• Adherence to regulatory and internal guidelines for processing functions.

• Meeting of KPIs – accuracy, quality output, and service levels.

• Identify/highlight interdependencies when analyzing issues and be proactive to providers' solutions.

• Participation in system enhancement activities:

  • Provision and review of system requirements.

  • Performing User Acceptance Testing (UAT) for changes implementation and issue logs raised.

• Work closely with cross-functional teams for processing functions with inter-dependencies.

• Distribute and maintain proper records of all policy documents.

• Maintenance of records for Principals' endorsed batch lists and courier services consignment notes.

• Management and dissemination of providers’ announcements/updates.

Requirements:

• Diploma in Business Administration or equivalent with Insurance papers.

• Able to handle the massive workload and documentation.

• Minimum 5 to 6 years in the insurance industry.

• Possess knowledge of financial products (such as insurance and investment).

• Proficient in Microsoft Office applications.