Senior Executive/ Assistant Manager, Zone Operations, RHSO

National University Polyclinics; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to lead community care team operations. This role focuses on enhancing health and care in the community by engaging partners, analyzing operational data, and improving resident experiences. You'll pilot new programs, evaluate technology for workflow improvements, and ensure feedback is effectively managed. If you have a background in healthcare operations and a passion for community health, this is an exciting opportunity to make a real impact.

Qualifications

• Minimum 2 years of experience in healthcare or operations.
• Strong sense of responsibility and ability to manage complaints.

Responsibilities

• Lead community care team operations to improve health.
• Engage community partners and coordinate operations.
• Manage feedback and improve patient experience.

Skills

Interpersonal Skills

Operations Planning

Data Analysis

Customer Service

Education

Degree in Healthcare or Related Field

Job description

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Job ID: 7156

Job Function: Administration

Institution: National University Health System

Overview
Lead community care team operations in assigned area to improve health and anchor care in the community.

Job Responsibilities

1) Support community care team operations in an assigned area to support the residents in leading a healthy lifestyle including the following community operations.

• Community Health Posts

2) Engage community partners in the assigned area to collaborate in taking care of the health of the residents and coordinate community operations.

3) Support in operations planning in assigned area.

• Ops data analysis and monitor workload.
• Monitor the performance of ops KPIs.

4) Support in improving community operations to enhance care and residents experience.

• Pilot new programmes and processes.
• Evaluate the use of technology to ease workflow improvement.
• Evaluate success of pilot programs for future action.

5) Support in the overall Patient Experience efforts to improve residents experience and quality of care.

• Manage feedback from all sources and work closely with stakeholders in the investigation and service recovery process to ensure residents’ concerns are addressed.
• Evaluate feedback and work with various stakeholders to identify potential service gaps.

6) Any other duties.

Requirements

• With relevant experience in healthcare, operations related and/or customer service environment
• Minimum 2 years of experience
• Interpersonal skill
• Strong sense of responsibility and ability to manage complaints and feedback