(Senior) Executive / Assistant Manager, Psychological Medicine, WEHS (Contract)

National University Polyclinics; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a (Senior) Executive / Assistant Manager to oversee clinical services within the Women’s Emotional Health Service. This role involves ensuring smooth operations, achieving financial targets, and enhancing customer satisfaction. The ideal candidate will possess strong analytical and communication skills, along with a proactive approach to problem-solving. Join a dynamic team dedicated to improving patient care and service delivery, where your contributions will make a significant impact on the community's emotional health and well-being.

Qualifications

• Strong analytical and communication skills are essential for this role.
• Must be organized and able to handle multiple tasks effectively.

Responsibilities

• Manage daily operations and ensure process improvements in the program.
• Achieve financial targets and develop business plans with management.
• Guide and mentor staff while ensuring effective communication.

Skills

Analytical skills

Quantitative skills

Communication skills

Organizational skills

Interpersonal skills

Ability to manage pressure

Initiative

Teamwork

Job description

(Senior) Executive / Assistant Manager, Psychological Medicine, WEHS (Contract)

Job ID: 6063

Job Function: Administration

Institution: National University Hospital

Job Purpose

The (Senior) Executive / Assistant Manager will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives for programmes under the Women’s Emotional Health Service (WEHS) and Department.

Duties and Responsibilities

Primary Responsibilities and Duties (80%)

Operations

1. Ensure smooth daily operations of programme, partnering with programme leaders to solve system and process problems including administrative and operational matters.
2. Ensure and promote continuous process improvement or review of services and care provided to meet programme’s and department’s objective.
3. Work with department and/or other department managers to ensure a positive experience for patients along the continuum of care.
4. Perform data management, collating and maintaining of patient database for clinical and research purpose.
5. Assist in tracking, maintaining and reporting of key performance indicators and provide statistical report and updates on a regular basis.
6. Responsible for the budget review, tracking, monitoring and management for programmes. Perform quarterly claim verification and submission to MOH.
7. Act as the main liaison with MOH for programme needs and changes.

Business Management

1. Responsible for achieving the volume and financial targets for the clinical services that he/she is assigned to. He/ She will be responsible for developing, implementing and reviewing business plans with Programme Director and/or Managers to ensure goals are achieved.
2. The scope of business management includes annual financial budgeting and regular reviews with Programme Director and/or Managers, and development of new businesses.
3. Responsible in procuring and management of logistics and infrastructure needs for business, which include medical and office equipment/ assets, clinic and office space.

Customer Service

1. Assist in the recruitment of suitable patients into the programme, which include appointment scheduling, referrals process and workflow, payment enquiries.
2. In partnership with Programme Director and/or Managers, responsible for achieving customer satisfaction targets.
3. Responsible for devising innovative services to continually improve service levels.

Staff Management

1. Manage, guide and mentor admin staff.
2. Responsible for ensuring that admin/ new staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
3. In partnership with Programme Director, responsible for staff recruitment and retention to achieve a stable, skilled and motivated workforce and achieve the desired customer and business outcomes.

Communication

1. Responsible for two-way communication between staff and management. Ensure timely dissemination of information, escalation of issues and recommending solutions to problems.
2. Participate in committees and other tasks as and when assigned.
3. Encourage multi-disciplinary teamwork.

Secondary Responsibilities and Duties (20%)

1. Provide administrative and logistic support for the programme and as assigned by supervisor.
2. Requisite, control and maintain good utilization of office supplies.
3. Support the training programme for partnering agencies conducted on a regular basis and any ad-hoc training as required.
4. Disseminate and implement hospital’s policies and procedures, and ensure policies and procedures are current.
5. Inculcate strategic HR Management policies or programme to achieve business goals, clients’ expectations and staff satisfaction.
6. Any other projects or duties as directed by Programme Director and supervisor.

Job Requirements

• Analytical, quantitative and communication skills (written & verbal)
• Strong organizational, coordination, interpersonal and communication skills
• Positive, motivated, able to manage pressure
• Has initiative and able to perform multiple tasks
• Ability to work independently and as a team