(Senior) Executive / Assistant Manager, Psychological Medicine Clinic

National University Polyclinics; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading healthcare institution is seeking a (Senior) Executive / Assistant Manager for their Psychological Medicine Clinic. This role involves managing clinical services, ensuring customer satisfaction, and overseeing staff operations. The ideal candidate will possess strong analytical skills, a basic degree, and a service-oriented mindset to improve patient experiences and achieve financial targets.

Qualifications

• Degree from a recognized institution is required.
• Strong analytical and communication skills are essential.
• Ability to work independently and under pressure.

Responsibilities

• Manage service point operations and oversee daily activities.
• Achieve customer satisfaction and financial targets.
• Handle staff management and communication with hospital leadership.

Skills

Analytical

Problem-solving

Communication

Service-oriented

Motivated

Education

Basic degree from a recognized institution

Job description

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(Senior) Executive / Assistant Manager, Psychological Medicine Clinic

Job ID: 6130

Job Function: Administration

Institution: National University Hospital

Job Purpose

The Executive/Senior Executive/Assistant Manager/Senior Assistant Manager will be responsible for managing assigned clinical services across the continuum of care, achieving outcomes in customer service, volume & financial targets, processes, and learning & growth.

Duties and Responsibilities

Primary Responsibilities and Duties

Operations

• Manage service point operations assigned.
• Oversee daily operations, including front counter services, administrative and operational matters, and collaborate with Nurse Manager and doctors to resolve system and process issues.
• Work with department managers to ensure a positive patient experience throughout care.
• Ensure facilities are patient-friendly, safe, and clean.
• Collaborate with Nursing, Operational Support Services, and other stakeholders on infrastructure and building improvement projects, ensuring user requirements are captured, site works comply with standards, and projects are completed on time and within budget.

Customer Service

• Achieve customer satisfaction targets in partnership with the Reporting Officer.
• Devise innovative ways to continually improve service levels.

Business Management

• Achieve volume and financial targets for the clinical services, developing and executing business plans with clinical heads to reach goals.
• Manage annual financial budgeting, conduct regular reviews, and develop new services.
• Procure and manage logistics needs for the business.

Staff Management

• Manage non-nursing staff providing customer services, conduct appraisals with input from the Clinic/Nurse Manager.
• Ensure staff receive appropriate induction, training, and development.
• Handle staff recruitment and retention to maintain a skilled, motivated team, in partnership with the Nurse Manager.

Communication

• Facilitate communication between staff and hospital leadership, ensuring timely information dissemination, issue escalation, and problem-solving.

Secondary Responsibilities and Duties

• Implement hospital policies and procedures.
• Ensure policies and procedures are current.
• Perform additional duties as assigned by the supervisor.

Job Requirements

Skills and Knowledge

• Analytical with good written and spoken communication skills.
• Problem-solving abilities.
• Positive, motivated, and able to perform under pressure.
• Initiative and ability to work independently.
• Service-oriented and customer-focused.

Educational Qualifications

• Basic degree from a recognized institution.