Senior Executive / Assistant Manager, Programme Experience & Operations | Up to $4,500

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a professional in training operations to enhance program experiences and operational efficiency. The role involves re-designing procedures, engaging with stakeholders, and analyzing operational data. Candidates should have prior experience in training operations and excellent project management skills. This position offers standard working hours and is located in Buona Vista.

Qualifications

• Prior experience in training operations or event support for learning programmes.
• Strong critical thinking skills with the ability to synthesize data and recommend solutions.
• Effective communicator who engages confidently with diverse stakeholders.
• Excellent project management capabilities.

Responsibilities

• Re-design and implement policy and process improvements.
• Engage with business units to understand user needs.
• Collect and analyze operational data.
• Develop workflows and documentation.
• Support onboarding of revised policies.
• Ensure smooth execution of learning programmes.
• Provide regular updates to management.

Skills

Training operations expertise

Critical thinking

Effective communication

Project management

Job description

Duration: 2 years

Location: Buona Vista

Working Hours: Monday - Thursday 8.30am to 6pm; Friday 8.30am to 5.30pm

Responsibilities:

• Re-design and implement policy and process improvements to enhance programme experiences and operational efficiency
• Engage with business units, corporate departments, and key stakeholders to understand user needs
• Collect and analyse operational data to inform enhancements
• Develop workflows and documentation such as SOPs and circulars
• Support onboarding of revised policies and processes through well-designed interventions (e.g., job aids, briefings)
• Ensure smooth execution of learning programmes (virtual, blended, and in-person formats), contributing to the assessment of process and policy effectiveness
• Provide regular updates to management, including insights, recommendations, and progress towards operational objectives

Requirements:

• Prior experience in training operations or event support for learning programmes
• Strong critical thinking skills with the ability to synthesize data, identify root causes, and recommend actionable solutions
• Effective communicator who is confident engaging with diverse stakeholder groups, including vendors and internal teams
• Excellent project management capabilities — proactive in anticipating issues, planning ahead, and delivering outcomes on schedule

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