Senior Executive/ Assistant Manager, Operations, Regional Health System Office

National University Polyclinics; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading health institution in Singapore is seeking a Senior Executive/Assistant Manager, Operations. You will lead community care operations, engage partners, and improve patient experiences. Candidates should have at least 2 years of experience in healthcare or operations, with strong communication skills. This role is vital for enhancing community health initiatives.

Qualifications

• Minimum 2 years of working experience.
• Experience in healthcare, operations, or customer service is advantageous.
• Good written and communication skills.

Responsibilities

• Support community care team operations.
• Engage community partners for health collaboration.
• Analyze operations data and monitor KPIs.

Skills

Healthcare experience

Operations management

Interpersonal skills

Communication skills

Job description

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Senior Executive/ Assistant Manager, Operations, Regional Health System Office

Job ID: 7156

Job Function: Administration

Institution: National University Health System

Overview
Lead community care team operations in assigned area to improve health and anchor care in the community.

Job Responsibilities

1) Support community care team operations in an assigned area to support the residents in leading a healthy lifestyle including the following community operations.

• Community Health Posts

2) Engage community partners in the assigned area to collaborate in taking care of the health of the residents and coordinate community operations.

3) Support in operations planning in assigned area.

• Ops data analysis and monitor workload.
• Monitor the performance of ops KPIs.

4) Support in improving community operations to enhance care and residents experience.

• Pilot new programmes and processes.
• Evaluate the use of technology to ease workflow improvement.
• Evaluate success of pilot programs for future action.

5) Support in the overall Patient Experience efforts to improve residents experience and quality of care.

• Manage feedback from all sources and work closely with stakeholders in the investigation and service recovery process to ensure residents’ concerns are addressed.
• Evaluate feedback and work with various stakeholders to identify potential service gaps.

6) Any other duties.

Requirements

• Minimum 2 years of working experience
• Experience in healthcare, operations related and/or customer service environment will be advantageous
• Good written, communication and interpersonal skills
• Strong sense of responsibility and ability to manage complaints and feedback