Senior Executive/ Assistant Manager, Healthcare Service Transformation

What you'll be doing

• Drive service transformation by collaborating with clinical, administrative, and technology teams to enhance efficiency, patient experience, and staff productivity

• Analyse workflows, identify bottlenecks, and implement process improvements using Lean, Six Sigma or other methodologies, while developing KPIs to track effectiveness

• Enhance quality initiatives for clinics and wards, including updating patient education materials and integrating automation and digital tools to improve patient engagement

• Partner with clinical, nursing, pharmacy, and administrative teams to implement change initiatives, monitor patient feedback, and address service gaps

• Develop communication plans to drive adoption of new service workflows and technologies, ensuring smooth implementation

• Support leadership in shaping long-term service strategies, contributing to policy development, and staying updated on healthcare trends and regulatory changes

• Lead and participate in cross-functional projects that drive service innovation and enhance patient experience

What we're looking for

• Bachelor Degree level in Healthcare/ Business Administration/ Public Health or related studies

• 3 – 5 years of experience in healthcare service improvement/ operations or project management

• Knowledge of process improvement methodologies such as Lean or Six Sigma is an advantage

• Strong project management skills with the ability to lead cross-functional teams

• Excellent communication, stakeholder management, and problem-solving abilities

• Ability to thrive in a fast-paced, complex healthcare environment with a patient-centred approach.

Interestedapplicants,kindly furnish us with your full and detailed resume in MS Words format and click "Apply Now" button.

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

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