Senior Executive/ Assistant Manager, Healthcare Service Transformation

What you'll be doing

• Drive service transformation by collaborating with clinical, administrative, and technology teams to enhance efficiency, patient experience, and staff productivity

• Analyse workflows, identify bottlenecks, and implement process improvements using Lean, Six Sigma or other methodologies, while developing KPIs to track effectiveness

• Enhance quality initiatives for clinics and wards, including updating patient education materials and integrating automation and digital tools to improve patient engagement

• Partner with clinical, nursing, pharmacy, and administrative teams to implement change initiatives, monitor patient feedback, and address service gaps

• Develop communication plans to drive adoption of new service workflows and technologies, ensuring smooth implementation

• Support leadership in shaping long-term service strategies, contributing to policy development, and staying updated on healthcare trends and regulatory changes

• Lead and participate in cross-functional projects that drive service innovation and enhance patient experience

What we're looking for

• Bachelor Degree level in Healthcare/ Business Administration/ Public Health or related studies

• 3 – 5 years of experience in healthcare service improvement/ operations or project management

• Knowledge of process improvement methodologies such as Lean or Six Sigma is an advantage

• Strong project management skills with the ability to lead cross-functional teams

• Excellent communication, stakeholder management, and problem-solving abilities

• Ability to thrive in a fast-paced, complex healthcare environment with a patient-centred approach.

Interested applicants, kindly furnish us with your full and detailed resume in MS Words format and click the Apply Now button.