Senior Executive/ Assistant Manager, Commercial Support (SG Hub)

SATS Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

SATS Ltd., headquartered in Singapore, is a leading provider of air cargo handling and airline catering services. The role supports the SGHUB commercial team with billing, revenue assurance and customer data management across a global network.

The successful candidate will mentor officers, coordinate forecasts, resolve payment discrepancies and drive process improvements in a fast-paced environment. Experience with SAP and Excel is essential.

Qualifications

• Strong analytical and numerical skills with attention to detail.
• Proficient in SAP and Microsoft Excel.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead and oversee month-end billing closing activities to ensure timely and accurate submission of billings to Group Finance.
• Mentor and provide guidance to a team of officers to ensure compliance with customer billing processes.
• Coordinate with internal stakeholders to obtain monthly business volume forecasts and support quarterly revenue accrual submissions.
• Manage and resolve customer billing discrepancies, including the review and processing of credit notes, debit notes, and account reconciliations.
• Responsible for SAP rate maintenance to ensure accurate and timely billings.
• Lead retro-billing activities where required, for airline customers to ensure accurate and prompt revenue recovery.
• Participate in departmental budgeting, including quarterly reviews of budget utilisation.
• Monitor and follow up on overdue customer accounts in collaboration with Group Finance.
• Identify and drive process improvements to enhance billing accuracy, operational efficiency and controls.
• Maintain up to date mapping of airline accounts and customer-related master data across the network.
• Consolidate, analyse, and prepare customer-related data and reports to support business review, and management reporting.
• Lead the organisation of customer engagement events and festivity corporate giveaways.

Skills

Analytical skills

SAP

MS Excel

Stakeholder management

Billing & revenue

Tools

SAP

Microsoft Excel

Job description

About Us

Headquartered in Singapore, SATS Ltd. (SGX stock code: S58) is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description

Key Responsibilities

Finance and Billing Processing

• A team member of the SGHUB commercial team, supporting commercial administration and revenue assurance activities.
• Lead and oversee month-end billing closing activities to ensure timely and accurate submission of billings to Group Finance.
• Mentor and provide guidance to a team of officers to ensure compliance with customer billing processes
• Coordinate with internal stakeholders to obtain monthly business volume forecasts and support quarterly revenue accrual submissions.
• Manage and resolve customer billing discrepancies, including the review and processing of credit notes, debit notes, and account reconciliations.
• Responsible for SAP rate maintenance to ensure accurate and timely billings
• Lead retro-billing activities where required, for airline customers to ensure accurate and prompt revenue recovery.
• Participate in departmental budgeting, including quarterly reviews of budget utilisation
• Monitor and follow up on overdue customer accounts in collaboration with Group Finance
• Identify and drive process improvements to enhance billing accuracy, operational efficiency and controls.

Network Support/Others

• Maintain up to date mapping of airline accounts andcustomer-related master data across the network
• Consolidate, analyse, and prepare customer-related data and reports to support business review, and management reporting
• Lead the organisation of customer engagement events and festivity corporate giveaways

Key Requirements

• Strong analytical and numerical skills with attention to detail.
• Proficient in SAP and Microsoft Excel
• Strong communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.