(Senior) Executive / Assistant Manager, Child Development Unit(8276)

National University Hospital; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading healthcare organization in Singapore is seeking a dedicated professional to enhance patient experiences and drive growth initiatives within their Child Development Unit. The ideal candidate will be responsible for developing partnerships, implementing new programs, and conducting outreach activities to promote health for preschool children. Strong communication, operational excellence, and relevant educational background in healthcare or business are essential.

Qualifications

• Bachelor's degree in business or healthcare related disciplines.
• At least 3 years of working experience in a healthcare setting preferred.
• Strong interpersonal, communication, and change management skills.

Responsibilities

• Support the development and implementation of outreach strategies for the Child Development Unit.
• Drive effective programme operations and enhance patient experiences.
• Analyze patient feedback for continuous service improvement.

Skills

Interpersonal skills

Communication skills

Change management

Attention to detail

Education

Bachelor's degree in business or healthcare related disciplines

Tools

MS Office

Design tools (Canva)

Job description

Overview:

The job holder is responsible for driving growth and enhancing the patient experience for the Child Development Unit (CDU), by building strong connections with community organisations and government agencies. The job holder will also support the strategy and implementation operations for new programmes / initiatives under the Child Development Programme (CDP).

Job Responsibilities:

Primary Duties:

• (50%) Being part of a team that supports the development and implementation of partnership and outreach strategies for the CDU - this includes identifying potential areas of growth and crafting initiatives aimed at enhancing referral networks.

1. Lead and support the planning of outreach events in collaboration with community partners and healthcarer providers (e.g. polyclinics, CHAS GPs, private/hospital paediatricians, and preschools).

2. Work closely with the National University Centre for Women and Children (NUWoC) publicity team to develop marketing collaterals to support clinic and community outreach needs (e.g. content creation, design and clearance of posters and brochures).

• (30%) CDP Programme development and operations: Work with Ministries (e.g. Ministry of Health, Ministry of Social and Family Development), internal (e.g. Specialist Outpatient Clinics) and exterrnal stakeholders (e.g. community care partners and related agencies) to develop new programme(s) under the CDP to improve the health of pre-school children (0-6 years old) that present with developmental and behavioral problems.

• Drive effective and sustainable programme operations and administration (e.g. secretariat support, funding administration, recruitment, setup of workflows etc) at programmatic level.

• (20%) Continuous improvement: Drive process-related improvements to aid growth for the CDU (e.g. analyze patients' feedback to develop timely and effective strategies to improve service delivery and overall patient experience).

Secondary Duties:

• Cross coverage for the CDU Operations team.

• Support for NUHS / NUWoC related events.

• Any otherr duties as assigned.

Job Requirements:

• Bachelor's degree, preferably in business and healthcare related disciplines.

• At least 3 years of working experience, preferably in a healthcare setting and/or experience in partnerships, quality improvement and programme management.

• Meticulous and eye for details, in driving programme and operational excellence.

• Strong interpersonal, communications and change management skills (e.g. for stakeholder and staff engagement).

• Ability to work both independently (day to day operations) and as a team (developmental and care integration).

• Excellent IT skills in areas such as MS Office applications and design tools (Canva).