(Senior) Executive / Assistant Manager

PeopleSolve; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic individual to oversee daily operations at public healthcare facilities. This role involves ensuring patient-friendly environments, managing staff, and achieving financial targets for clinical services. The ideal candidate will possess a strong background in business management and customer service, coupled with excellent analytical and problem-solving skills. Join a team dedicated to enhancing patient experiences and driving operational excellence in healthcare. If you're passionate about making a difference in the healthcare sector, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in Business Management or STEM is essential.
• 2+ years of experience in customer service and administrative roles.

Responsibilities

• Manage daily operations and ensure patient-friendly service points.
• Achieve financial targets and develop business plans with clinical chiefs.

Skills

Analytical Skills

Communication Skills

Problem Solving

Interpersonal Skills

People Management

Education

Bachelor's degree in Business Management

STEM degree

Job description

About The Role

Primary Responsibilities and Duties

• Responsible for daily operations of service points assigned, including front counter services, administrative/operational matters and partnering Nursing Officer / Pharmacists to solve system and process problems.
• Ensure facilities are patient friendly, safe and clean.
• Work with other department managers to ensure a positive experience for patients along the continuum of care and achieve customer satisfaction targets.
• Responsible for achieving the volume and financial targets for the clinical services of respective service points.
• Develop and carry out business plans in conjunction with the clinical chiefs to ensure that goals are reached.
• Manage a group of staff providing customer services in service points and responsible for staff recruitment and retention.
• Manage projects and exploit appropriate new technologies to achieve cost saving and competitive advantage.

Secondary Responsibilities and Duties

• Perform data analysis and manage process improvement projects.
• Perform other assignments as delegated by Operations Manager and Head of Department.

What We Are Looking For

• Bachelor's degree in Business Management and STEM.
• Minimum of 2 years of relevant experience working in large organisation(s) particularly in customer service and administrative work.
• Excellent analytical, communication, and problem solving skills.
• Possess practical knowledge of hospital operations and healthcare financial schemes.
• Excellent coordination, interpersonal, and people management skills.

Working Location

• Public Healthcare Facilities