Senior Executive Assistant, HR Group Shared Services

National University Polyclinics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Executive Assistant for their HR Group Shared Services. This role is pivotal in managing employee medical claims processing, ensuring accuracy and compliance, and liaising with various stakeholders. The ideal candidate will have a diploma in Human Resources or a related field, along with a minimum of 2 years of relevant experience. You will be responsible for enhancing operational efficiency, resolving claims-related queries, and supporting daily workflows. If you are detail-oriented, possess strong problem-solving skills, and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Min 2 years experience in claims processing or HR Shared Services preferred.
• Strong knowledge of employee medical claims and insurance procedures.

Responsibilities

• Assist with end-to-end employee medical claims processing and ensure timely submission.
• Identify process inefficiencies and recommend automation to streamline workflows.

Skills

Claims Processing

Benefits Administration

Healthcare Claims Knowledge

Problem-Solving Skills

Attention to Detail

Communication Skills

Education

Diploma in Human Resources

Diploma in Business-related field

Tools

Microsoft Office

SuccessFactors

SAP

Job description

Senior Executive Assistant, HR Group Shared Services

Job ID: 7797

Job Function: Administration

Institution: National University Health System

Job Responsibilities

• Assist with end-to-end employee medical claims processing in-house, ensuring timely submission, and minimizing backlogs.
• Verify claims documentation for accuracy, eligibility, and compliance with our benefits policies.
• Assist in claims queries, disputes, investigations, and resolutions with employees, HRBP, Finance, and broker/insurers.
• Liaise with institutions or other public healthcare institutions and regulatory bodies for claims related matters.
• Support daily operations and workflow coordination to ensure smooth team functioning.
• Identify process inefficiencies and recommend automation or digitalization to streamline workflows.

Job Requirements

• Diploma in Human Resources, Business-related field.
• Min 2 years of experience in claims processing, benefits administration, healthcare claims, or HR Shared Services preferred.
• Strong knowledge of work injury claims, employee medical claims, and insurance reimbursement procedures.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) for reporting and reconciliation.
• Experience with HR systems (e.g., SuccessFactors and SAP) is preferred.
• Excellent problem-solving skills with the ability to handle complex claim escalations.
• Strong attention to detail with high accuracy in claim verification and reporting.
• Ability to work independently in a fast-paced environment.
• Strong communication and interpersonal skills for stakeholder engagement and team collaboration.
• A continuous improvement mindset, with the ability to identify process/system gaps and improvements.