Senior Exec, Sales & Customer Service (East)

People Profilers Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the manufacturing industry is seeking a Sales Coordinator to support business development and customer engagement. The ideal candidate will manage customer orders, maintain records in ERP/CRM systems, and ensure customer satisfaction. This role offers a competitive remuneration package and opportunities for career progression.

Benefits

Good Remuneration Package

Career Progression

Qualifications

• 3-5 years experience in sales coordination or customer service roles.
• Hands-on experience with ERP and CRM systems is essential.
• Strong knowledge of order-to-cash processes.

Responsibilities

• Support business development activities and customer engagement.
• Process and manage customer orders accurately.
• Coordinate with suppliers for purchase orders and delivery.

Skills

Customer Service

Order Management

Sales Coordination

ERP Systems

CRM Tools

Education

Diploma or Bachelor's degree in Business Administration, Sales, Supply Chain

Tools

SAP B1

Salesforce

Job description

Industry: Manufacturing Industry
Location: Changi South
Working Hours: Monday - Friday
Good Remuneration Package & Career Progression

Responsibilities:

Sales Support & Coordination

• Collaborate closely with the Sales team to support business development activities and customer engagement.

• Prepare and review quotations, proforma invoices, and related sales documentation.

• Maintain customer master data, pricing records, and contract details in ERP/CRM systems.

• Support the rollout of new sales models, customer onboarding, and region-specific sales programs.

Order Management & Fulfilment

• Process and manage customer orders, ensuring accuracy in order entry and delivery arrangements.

• Oversee the order-to-cash cycle, including invoicing, status tracking, and issue resolution.

• Coordinate with factories in Europe, China, and India for purchase orders, lead times, and drop shipments.

Customer Relationship Management

• Act as a primary point of contact for customer enquiries, providing timely updates on orders, delivery timelines, and product availability.

• Resolve customer issues, disputes, and complaints in coordination with internal teams such as logistics, supply chain, and finance.

• Manage customer claims using CRM tools (e.g., Salesforce), ensuring follow-through until closure.

Inventory & Sales Performance Monitoring

• Monitor inventory levels, identify slow-moving or excess stock, and propose clearance strategies.

• Collaborate with Sales and Supply Chain to optimize stock allocation and improve turnover.

• Coordinate product availability during shortages, launches, or campaigns.

Reporting & Analytics

• Prepare regular sales and operations reports (e.g., customer sales trends, backlog, inventory reports).

Process Improvement & Cross-Functional Support

• Identify areas for operational efficiency, automation, or system enhancement.

• Participate in cross-functional initiatives, audits, or projects related to order management and customer service.

• Assist with internal compliance documentation, ISO requirements, or SOP updates.

Job Requirements:

• Diploma or Bachelors degree in Business Administration, Sales, Supply Chain, or a related field.

• 3-5 years of experience in sales coordination, order fulfilment, or customer service roles, ideally in a regional or multi-country environment.

• Hands-on experience with ERP (e.g., SAP B1) and CRM systems (e.g., Salesforce) is essential.

• Exposure to international supplier coordination, drop shipments, or logistics workflows is an advantage.

• Operational Expertise: Strong knowledge of order-to-cash processes, sales documentation, and customer service protocols.

JOBID: QXR8R54R

Please send your updated CV to [e-mail]

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

EA Personnel: Cha Zi Jing Josie
EA Registration No.: R24124843
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: [phone]