Senior Engineer, Software Support

ASM International N.V.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ASM International N.V. is seeking a Senior Software Support Engineer based in Singapore to investigate, reproduce, and troubleshoot software issues affecting semiconductor processing equipment.

You will handle embedded software for control systems, triage related hardware concerns, and coordinate with field teams to drive resolution. Travel to customer sites for installations and training is required (10–25%).

Qualifications

• Bachelor’s degree with 8+ years of software engineering experience or Master’s with 4+ years of relevant experience.
• Ability to read code and diagnose issues and travel readiness (10–25%) domestically and internationally.
• Experience with software development or QA and semiconductor equipment familiarity.

Responsibilities

• Investigate, reproduce, diagnose root cause, and recommend corrective actions.
• Troubleshoot and resolve software issues including embedded software for control systems; triage mechanical, electrical, and software bugs.
• Manage escalation calls with field support engineers and create bug reports for developers.

Skills

C/C++

C#

Python

Embedded software

Troubleshooting

Reading code

Education

Bachelor’s degree in CS/CE or related field

Master’s degree in related field

Tools

Gitlab

Github

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.Butwe’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Job's mission

At ASM, our Software Engineering teams work on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware. Based in Singapore, the Senior Software Support Engineer will make an impact by investigating, recreating, andtroubleshooting software issues to resolution as reported by our customers.

Be part of ASM's investment in expanding software engineering capabilities in Singapore and help establish theSingapore Hub for semiconductor software development

What you will be working on

• Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
• Troubleshoot and resolve software issues, including embedded software for control systems. Able to triage mechanical, electrical, and software bugs.
• Responsible for managing escalation calls with field support engineers
• Create bug reports for the developer to use when fixing the bug.
• Work with QA to add replicated bugs to the regression.
• Travel to customer sites to support installations, training, and troubleshooting of ASM products.
• Talking to the account team and GPS group (not directly with the customer) when investigating reported issues.
• The team will handle all issues until they are ready to send them to the developer.

What we are looking for

• Minimum Bachelor’s degree in Computer Science, Computer Engineering, or a related field with at least 8 years of software engineering experience, or a Master’s degree with at least 4 years of relevant experience
• Ability to read code and diagnose issues
• Software development or test (QA) experience.
• Ability and willingness to travel 10-25% domestically and internationally.
• Expertise in C/C++, C#, Python, Gitlab/Github.
• Experience with semiconductor equipment
• Experience working with two or more of the following is preferred: software for machine control, Semiconductor, Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software

What sets you apart

• Experience with ASM platforms and or similar deposition tools in a semiconductor equipment environment.
• Ability to handle customer situations, develop action plans, and drive resolution with ASM and customers
• Strong team collaboration skills with the ability to work independently and lead meetings
• Hands‑on experience with debugging tools, diagnostics, log analysis, performance profiling, and production support methodologies.
• Structured, logic‑based troubleshooting skills with the ability to coach others
• Experience collaborating with Product Development, Systems Engineering, Applications, Field Service, and Customer Support teams to address complex customer escalations.
• Ability to operate eectively in a fast‑paced, multifunctional environment independently
• Strong multitasking and organizational capabilities
• Proficiency with Microsoft Word, Excel, SharePoint, and familiarity with SAP
• Excellent communication skills—clear, concise, and effective with peers, management, and customers
• Strong leadership qualities with the ability to mentor and develop others

Strong relationship‑building skills with both internal stakeholders and customers.

Familiarity with AI‑assisted development tools, large language models (LLMs), and modern software engineering practices leveraging generative AI.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting‑edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.