Senior Engineer

ATT MOBILITY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an experienced technical engineer to oversee project delivery and maintenance operations. The role requires a Bachelor's degree in Engineering and a minimum of 5 years experience. Key responsibilities include fault diagnosis, project management, and customer service, with a focus on IT systems. Ideal candidates should be organized, detail-oriented, and ready for rotational shifts.

Qualifications

• Minimum 5 years of experience in a similar technical or engineering role, focused on IT systems.
• Proficient in project management and system troubleshooting.
• Willingness to work in rotational shifts and standby as required.

Responsibilities

• Perform fault finding and diagnosis on mechanical and electrical systems.
• Ensure on-time project completion, managing timelines and financials.
• Participate in client meetings addressing project issues.
• Oversee maintenance schedules and equipment updates.
• Lead the maintenance team in troubleshooting defects on-site.

Skills

Strong organizational and time management skills

Ability to work independently and in a team

Detail-oriented and dedicated to providing high-quality service

Education

Bachelor's degree in Electrical, Mechanical, or related Engineering discipline

Job description

Key Responsibilities:

1. Fault Finding & Diagnosis:
   Attend to and perform fault finding and diagnosis on both mechanical and electrical systems, ensuring high-quality service delivery and prompt response times.
2. Project Delivery:
   Ensure on-time project completion within budget, managing project timelines and financials.
   Responsible for system design, equipment installation, configuration, testing, and commissioning.
3. Project Management:
   Implement and ensure proper project management structures and processes for effective scope estimation, prioritization, and timely delivery.
4. Client & Departmental Meetings:
   Participate in departmental and client meetings concerning project and maintenance issues on-site.
   Address and resolve technical queries during meetings.
5. Maintenance & Recovery Plan:
   Oversee regular maintenance schedules and recovery plans for IT solutions and equipment installed at client sites.
   Manage maintenance, repairs, and updates of equipment.
6. Project Deployment & Installation:
   Take charge of project-related activities, including the deployment, installation, and testing of equipment and systems.
7. Customer Service:
   Address customer inquiries, requests, and complaints professionally, ensuring a high level of customer satisfaction.
   Follow-up to ensure timely resolutions.
8. Records & Analysis:
   Maintain accurate records of breakdowns and repairs, enabling thorough analysis and ongoing improvements.
9. Operational & Maintenance Support:
   Be on standby for operational and maintenance issues and be ready to attend to urgent matters when required.
10. Team Leadership & Support:
    Assist the Manager in leading, monitoring, and motivating the technical support team.
    Lead the maintenance team in troubleshooting system defects on-site.
11. On-Call Duty:
    Be available for rotational standby (weekly or monthly, 24/7) as per operational requirements.
12. Documentation & Knowledge Sharing:
    Create and document work instructions and fault management procedures for knowledge transfer within the team.
    Provide training to team members regarding technical matters and ensure continuous learning.
13. Ad-Hoc Duties:
    Perform other ad-hoc duties as assigned by the supervisor.

Requirements

• Bachelor's degree in Electrical, Mechanical, or a related Engineering discipline.
• Minimum 5 years of experience in a similar technical or engineering role, with a focus on IT systems, project management, or system troubleshooting.
• Strong organizational and time management skills.
• Ability to work independently and in a team.
• Detail-oriented and dedicated to providing high-quality service.
• Willingness to work in rotational shifts and standby as required.