Senior E-commerce Operations Executive

Dyson Institute; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Dyson Institute is seeking an E-commerce Operations Executive to manage day-to-day DTC and marketplace operations across channels. You will ensure accuracy, inventory availability, financial compliance, vendor management, and campaign execution while coordinating with internal teams and external partners.

The role requires strong skills in Magento-based operations, SAP Ariba, Vistex, Excel, and stakeholder management.

Qualifications

• Experience managing DTC and marketplace ecommerce operations.
• Strong Excel, data analysis and reporting skills.
• Familiarity with SAP Ariba and Vistex workflows.

Responsibilities

• Channel Operations & Customer Fulfilment: manage daily DTC and marketplace operations, validation and fulfilment tracking.
• Inventory & Campaign Readiness: allocate inventory across channels and coordinate transfers.
• Marketplace, Affiliate & Vendor Management: coordinate agencies, networks and service providers.
• Merchandising, Content & Promotions: manage Magento content, pricing, banners and promotions.
• Procurement, Invoicing & Financial Control: create POs, coordinate payments and reconciliations.
• Promotions & Claims Management (Vistex): validate claims, accrue and settle budgets.
• Employee Purchase Programme: validate purchases, compute taxable benefits, payroll liaison.
• Stakeholder Coordination & Continuous Improvement: align teams and improve processes.

Skills

E-commerce ops

Analytical thinking

SAP ERP

Inventory planning

Stakeholder management

Purchase orders

Cross-functional collab

Excel & data analysis

Shopee/Lazada/TikTok Shop operations

Communication

Tax invoices & accruals

Process improvement

Tools

Magento

Ariba

Vistex

Job description

About Dyson Dyson is a family-owned technology company with over 7,000 people globally - a third of whom are engineers and scientists. We are growing fast. Research, Design and Development is the heart of Dyson products. Our people are focused on enabling hardware and software to work together, developing intelligent machines which understand and react to their environment to deliver superior performance. To this end, we invest over £7m per week into research and development and have over 200 live technology projects as well as 50 active research programmes with 40 universities. We plan to spend £100m over the next three years on external technology investments and have pledged to invest £1bn in the development of next generation battery technology. There is plenty to talk about.

Job Summary

The E-commerce Operations Executive is responsible for managing and optimizing day-to-day e-commerce operations across direct-to-consumer and marketplace channels. The role ensures operational accuracy, inventory availability, financial compliance, partner management, and seamless execution of campaigns while coordinating closely with internal stakeholders including Supply Chain, Finance, Customer Service, Payroll, Retail, and external partners such as platform partner for marketplaces.

Required Skills & Competencies

• E-commerce platform operations (Magento or similar)
• Analytical thinking and problem-solving
• SAP ERP; Ariba; Vistex
• High attention to detail and operational discipline
• Inventory planning and stock allocation
• Stakeholder and vendor management
• Purchase orders and financial reconciliation
• Cross-functional collaboration
• Advanced Microsoft Excel; data analysis and reporting
• Time management and prioritization
• Shopee, Lazada, and TikTok Shop operations
• Clear communication and coordination
• Tax invoices, claims, accruals, and documentation
• Process improvement mindset

Key Responsibilities

1. Channel Operations & Customer Fulfilment

• Manage daily DTC and marketplace operations, including order validation, fulfilment tracking, refunds, returns and exceptional cases.
• Resolve discrepancies with Customer Service, Finance, Supply Chain and marketplace partners, while maintaining accurate process documentation and trackers.

2. Inventory & Campaign Readiness

• Allocate inventory across the DTC website, Shopee, Lazada, TikTok Shop, retail stores, external merchants and corporate accounts in line with demand and commercial priorities.
• Monitor stock health and synchronisation, coordinate transfers, mitigate overselling and fulfilment risks, and lead pre- and post-campaign inventory reconciliation.

3. Marketplace, Affiliate & Vendor Management

• Serve as the operational contact for marketplace agencies, affiliate networks and service providers, coordinating collections, service recovery and customer communications.
• Validate ShopBack and Rakuten transactions, resolve disputes, maintain accurate records and ensure timely, accurate commission payments.

4. Merchandising, Content & Promotions

• Manage Magento product content and merchandising, including listings, specifications, imagery, categorisation, pricing, markdowns, coupons, promotional mechanics, banners and featured collections.
• Perform quality checks, support product launches, align on-site merchandising with campaign and stock priorities, and recommend improvements to conversion and customer experience.

5. Procurement, Invoicing & Financial Control

• Create and manage purchase orders in Ariba/SAP, coordinating vendor payments, goods receipts, budget utilisation and funding availability.
• Generate SAP tax invoices, fulfil marketplace invoice requests and maintain complete supporting documentation.
• Reconcile marketplace, SAP and internal records, investigate variances, and provide Finance with supporting evidence and business justification.

6. Promotions & Claims Management (Vistex)

• Validate promotional claims against approved agreements, campaign mechanics and budgets; prepare justifications and secure approvals before accrual.
• Raise and monitor accruals, process settlements, reconcile estimates to final values, resolve discrepancies and maintain audit-ready records.

7. Employee Purchase Programme

• Validate employee purchases and discount compliance, calculate taxable benefits, coordinate monthly Payroll submissions and resolve employee enquiries.

8. Stakeholder Coordination & Continuous Improvement

• Coordinate cross-functional teams, marketplace agencies and affiliate partners to deliver campaigns and operational priorities.
• Escalate issues promptly, support business continuity, improve processes and strengthen cross-functional alignment.

Dyson is an equal opportunity employer.

We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn't just happen, we look to make it happen, to achieve leaps through pioneering new ideas.