Senior / District Manager

Skechers Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a District Manager to oversee operations across multiple stores. Responsibilities include achieving sales targets, coaching Store Managers, and ensuring exceptional customer experiences. The ideal candidate will have substantial experience in the retail or footwear industry, strong leadership skills, and a passion for customer service.

Qualifications

• At least 5 years of working experience in Retail/Fashion industry.
• Minimum 3 years of people management experience.
• Strong communicator with a passion for customer service.

Responsibilities

• Manage and lead the district to achieve sales and profitability targets.
• Oversee and coach Store Managers in achieving business objectives.
• Ensure compliance with retail operating procedures and standards.

Skills

Customer Service

Communication

Organization

Analytical Skills

Education

Diploma or Degree

Tools

MS Excel

Office Software

Job description

Job Responsibilities:

• Responsible for managing and leading a given district, achieving sales, profitability and inventory targets while ensuring a unique and brand relevant shopping experience.

• Oversee, coach and direct activities of Shop-in-charge person (eg. Store Managers) in the achievement of business objectives and efficient & effective store operations.

Key Performance Indicators (KPIs)

• Execute retail operating procedures policies and control while ensuring retail excellence.

• Achieve compliance with given statutory and corporate affairs requirements as appropriate.

• Assist in executing promotion/marketing plans and opportunities to deliver sales and profitability targets.

• Ensure delivery of 100% customer satisfaction.

• Achieve district target set by the Management.

• Ensure overall stock loss is maintained below 0.5%.

• Achieve and conversion metrics as per Company benchmark.

General Duties

• Ensure consistency and compliance of Skechers operating and service standards, policies, and procedures.

• Ensure high standards of store operations are met at all times, providing consumers with a high-quality shopping and brand experience.

• Work closely with Merchandising Team in stock allocation and planning.

• Achieve an overall stock turn as per company target.

• Ensure product selection for all stores is based on grades/ bands that reflect consumer profiles, competitive landscape, and store formats.

• Loss prevention a key operational discipline.

• Managing all outlets budgets and ensuring that each store operates within the budget.

• Monitoring each store's P&L reports.

• Addressing operational problems that arise.

Specific Duties

Marketing and Visual Merchandising:

• Ensure Retail Marketing plans are executed seasonally – aligned with brand marketing plans.

• Work in accordance with Regional and Local VM standards and execute the look-and-feel of the store as pre-agreed.

Store Visits:

• Ensure store visits are done consistently and take corrective measures if needed for business growth.

• Prepare store visit checklist reports for weekly review with the Retail / Store Operations Manager.

Expense Control

• Prepare and monitor revenue and expenditure in the retail stores/outlets to ensure attainment of profit objectives.

Leadership - Proposing Decision and Actions

• Develop a team of Store Managers / Trainee Managers capable of executing store sales & marketing strategies and meeting financial objectives.

• Build succession plan through effective hiring, development, training and staff retention program.

• Support and guide direct reports in solving cross-functions and people-related issues.

• Any other ad hoc duties assigned.

Requirements:

• Candidate with at least a Diploma or Degree preferred.

• At least 5 years of working experience in the related Retail / Footwear / Fashion industry and a minimum of 3 years of people management experience.

• Passion in customer service and a strong communicator

• Strong organization skills, analytical and detail-oriented

• Strong application of MS Excel preferred and other office software.

• Fast-pace, hands-on work style