Senior / District Manager

Skechers Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic District Manager to lead and inspire a team in the retail sector. This role involves driving sales, managing store operations, and ensuring a unique shopping experience for customers. You will oversee a talented team, implement marketing strategies, and maintain high operational standards. If you are passionate about customer service and have a strong background in retail management, this opportunity offers a chance to make a significant impact in a fast-paced environment. Join a company that values excellence and innovation in retail, and help shape the future of shopping experiences.

Qualifications

• 5+ years in retail/footwear/fashion industry with 3+ years in management.
• Strong communicator with a passion for customer service.

Responsibilities

• Lead district operations to achieve sales and inventory targets.
• Ensure high standards of store operations and customer satisfaction.

Skills

Customer Service

Communication Skills

Organizational Skills

Analytical Skills

Education

Diploma

Degree

Tools

MS Excel

Office Software

Job description

Job Responsibilities

• Responsible for managing and leading a given district, achieving sales, profitability and inventory targets while ensuring a unique and brand relevant shopping experience.
• Oversee, coach and direct activities of Shop-in-charge person (eg. Store Managers) in the achievement of business objectives and efficient & effective store operations.

Key Performance Indicators (KPIs)

• Execute retail operating procedures policies and control while ensuring retail excellence.
• Achieve compliance with given statutory and corporate affairs requirements as appropriate.
• Assist in executing promotion/marketing plans and opportunities to deliver sales and profitability targets.
• Ensure delivery of 100% customer satisfaction.
• Achieve district target set by the Management.
• Ensure overall stock loss is maintained below 0.5%.
• Achieve and conversion metrics as per Company benchmark.

General Duties

• Ensure consistency and compliance of Skechers operating and service standards, policies, and procedures.
• Ensure high standards of store operations are met at all times, providing consumers with a high-quality shopping and brand experience.
• Work closely with Merchandising Team in stock allocation and planning.
• Achieve an overall stock turn as per company target.
• Ensure product selection for all stores is based on grades/ bands that reflect consumer profiles, competitive landscape, and store formats.
• Loss prevention a key operational discipline.
• Managing all outlets budgets and ensuring that each store operates within the budget.
• Monitoring each store's P&L reports.
• Addressing operational problems that arise.

Specific Duties

Marketing and Visual Merchandising:

• Ensure Retail Marketing plans are executed seasonally – aligned with brand marketing plans.
• Work in accordance with Regional and Local VM standards and execute the look-and-feel of the store as pre-agreed.

Store Visits:

• Ensure store visits are done consistently and take corrective measures if needed for business growth.
• Prepare store visit checklist reports for weekly review with the Retail / Store Operations Manager.

Expense Control

• Prepare and monitor revenue and expenditure in the retail stores/outlets to ensure attainment of profit objectives.

Leadership - Proposing Decision and Actions

• Develop a team of Store Managers / Trainee Managers capable of executing store sales & marketing strategies and meeting financial objectives.
• Build succession plan through effective hiring, development, training and staff retention program.
• Support and guide direct reports in solving cross-functions and people-related issues.
• Any other ad hoc duties assigned.

Requirements

• Candidate with at least a Diploma or Degree preferred.
• At least 5 years of working experience in the related Retail / Footwear / Fashion industry and a minimum of 3 years of people management experience.
• Passion in customer service and a strong communicator
• Strong organization skills, analytical and detail-oriented
• Strong application of MS Excel preferred and other office software.
• Fast-pace, hands-on work style