Senior Director, Sales & Service (Enterprise Sales)

Korn Ferry; Singapore; Hybrid; SGD 120,000 - 160,000; Full time

Job summary

Korn Ferry seeks a Senior Director Sales & Service to enhance its business in Singapore. This critical role requires a seasoned sales leader responsible for managing key accounts and driving enterprise sales, ensuring superior client service, and achieving ambitious sales targets. The ideal candidate will leverage extensive industry knowledge alongside a strong record of success in B2B sales environments.

Qualifications

• 10+ years in B2B sales, including 8+ years in key account management.
• Demonstrated ability to construct value-based commercial proposals.
• Deep familiarity with sales methodologies like Miller Heiman.

Responsibilities

• Lead and grow Sales & Service in assigned territory.
• Develop key account plans based on industry insights.
• Own enterprise sales execution with a multi-year mindset.

Skills

Sales Management

Strategic Thinking

Customer Centricity

Commercial Acumen

Data Fluency

Leadership

Job description

Requisition ID

22910

Country Singapore

Location type Hybrid

State / Province Singapore

City Singapore

About Us

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. Korn Ferry works with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than50 countries.

Korn Ferry Digital is a scaled product business unit within Korn Ferry that develops and sells our suite of talent products and HR technology, supporting clients across six solution areas:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership and Professional Development
• Sales and Service
• Total Rewards

Our comprehensive talent suite leverages a combination of proprietary talent IP, talent data, analytics and insights to help customers understand their workforce and existing talent gaps, and deliver targeted talent interventions at scale using HR technology.

OPPORTUNITY TO ENHANCE YOUR CAREER - It’s about exceeding your potential.

The Senior Director Sales & Service is a senior individual contributor commercial role, critical to accelerating KF Digital’s Sales & Service business in Singapore. In this role, you will have direct responsibility for leading and growing the Sales & Service in your assigned territory. You will closely collaborate with Korn Ferry teams across lines of business, including Digital Delivery, Customer Success and our community of Independent Solution Consultants (ISC’s). You will lead by example in fostering a culture of execution excellence, innovation, and customer obsession. This role demands a seasoned sales professional with a strong track record in building key accounts within a book of business, leading complex enterprise sales, connecting market dynamics to long-term strategy, and consistently delivering predictable business performance.

KEY RESPONSIBILITIES

• Applies strategic thinking in building key account plans leveraging industry insights, tech tools, etc. anticipating evolving customer needs.
• Research, prioritise and develop strategy and short-med-long term execution plans at a territory and key account levels that drives growth, market share, and customer impact.
• Own enterprise sales execution with a multi-year mindset. Leads from the front in territory and account planning cadences; deep understanding of complex, enterprise sales cycles; can pivot between strategic and tactical execution to maintain momentum of qualified opportunities.
• Customer-centric and strong commercial acumen in developing compelling proposals and pitch decks – linking S&S’s product proposition to customer value with clear ROI.
• Market and product expert. Able to represent the company in industry forums, executive roundtables, and customer engagements.
• Build and nurture a senior-level client and industry network to shape pipeline and growth opportunities.
• Understand the broader partner-ecosystem - established and emerging. Build and nurture key partner relationships – eg ISC’s, in line with joint go-to-market plans.
• Partner cross-functionally (e.g. with Consulting, Delivery, Marketing, and Customer Success) to align efforts and deliver superior customer value.

Operational Excellence & Forecasting

• Strong Salesforce rigour and discipline specific to pipeline build and management, sales forecasting, and Salesforce hygiene.
• Leads in sales process excellence, leveraging digital tools and automation to enhance productivity and scalability.
• Consistently achieves key performance expectations including quarterly quota attainment.
• Understands profitability requirements of the S&S business.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• Experience:10+ years in B2B sales, including 8+ years in key account management capacity, preferably in SaaS or digital solution and consulting environments. Sound business judgment and insight, strong conceptual and analytical skills, and the ability to work well under pressure.
• Commercial Acumen:Demonstrated ability to construct value-based commercial proposals and pitches. Proven success managing large, complex enterprise sales cycles and delivering against ambitious targets.
• Strategic Insight:Able to connect the dots across trends, signals, and customer needs to shape the future state of the business. Extensive knowledge of business / economic environment, and the digital marketplace
• Sales Methodology:Deep familiarity in using Miller Heiman or similar methodology and frameworks like MEDDICC, with a track record of instilling rigor and business predictability.
• Data & Tech Fluency:Confident using analytics, insights, and sales tech to drive decisions, coach teams, and execute strategy.
• Executive Presence:Capable of building trusted relationships with C-level stakeholders, internally and externally.
• Leadership:Embraces and adapts to a constantly changing market environment. A true team builder and culture shaper—develops talent, communicates with clarity, and leads through influence. Demonstrated ability to attract, develop and retain talent.

Success in This Role Looks Like

• A ready-network of Enterprise accounts and engagement with CXO’s and senior leaders. Is seen as connector in the Singapore enterprise market.
• Self-starter who consistently deliver or exceed sales targets with high forecast accuracy.
• Strong Salesforce discipline and tech-enabled sales processes.
• A learner with bias to action who looks beyond the boundaries and takes on problem-solving collaboratively.
• Lead and role-model what great cross-KF collaboration looks like centred on customer value.

Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

Korn Ferry is an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.