Senior Delivery Lead

Aleph-Labs; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Aleph-Labs seeks a Head of Delivery to manage project delivery from conception to completion. The role involves strategic direction, team management, and ensuring outstanding client services in a creative and technology-driven environment. Ideal candidates possess strong consulting skills and a passion for digital innovations.

Benefits

Medical insurance

Yearly reward based on performance

Casual work environment and attire

Opportunities for personal and professional growth

Plenty of snacks and beverages

Qualifications

• Extensive experience managing projects for blue-chip firms.
• Demonstrable experience managing a large team of project and delivery managers.
• Ability to juggle multiple tasks and priorities.

Responsibilities

• Day to day management of delivery teams across Aleph projects.
• Review and help develop high-value project delivery proposals.
• Represent the delivery team at management level meetings.

Skills

Project Management

Client Management

Crisis Management

People Management

Organisational Skills

Tools

JIRA

Trello

Job description

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before we began.

Aleph Singapore’s delivery has grown in recent years and we are strategising on building a Delivery Management within the organisation. The Delivery Management manages projects from kick-off to delivery on time, on budget, and on brief. It is everyone’s go-to place for the project. Clients and internal team members rely on you for everything they need to know about a project; what to expect, what to do next, and where they need to be. Equally as important is the commercial value of what the department delivers; both top line revenue and the profit that the work is delivering.

The Head of Delivery is responsible for setting strategic direction for delivery management, defining and implementing standards and processes, managing the team across a broad portfolio of accounts, and successfully implementing recovery for project crisis situations. You will have a fascination in all things digital. You want to know how things work and you are always on the look-out for new tools, services and ways of doing things.

You will have a proven ability to successfully deliver the largest projects/programmes. You have strong consulting skills and you build strong relationships with both clients and all parts of the business agency to define viable approaches/methodologies in line with relevant industry standards and best practices.

You will represent the delivery team within the business and ensure their views are made clear to the executive management team. You will ensure the individuals within delivery management are aligned and function as a team.

Attitude is every bit as important as skills and experience. You will bring an energy and passion to the role that inspires those in the department and within the wider agency. You need to be a fantastic communicator both internally and with clients and other stakeholders.

Key responsibilites

• Day to day management of delivery teams across Aleph projects
• Provide delivery updates at the weekly Management & Leadership team meeting
• Represent the delivery team at a management level including at regular management meetings
• Review and help develop high value and/or high risk project delivery proposals, scopes and plans to ensure their viability
• Seek to maximise revenue and margin across multiple projects/accounts through project delivery (profit margin)
• Hold responsibility for project milestones and have a tight tracking of project sign-offs
• Hold responsibility for the quality of the project deliverables and communications across delivery
• Work closely with the Creative and Engineering directors in solutioning ideas, ways of working, project delivery activities and adhere to process for new and existing projects
• Demonstrate understanding of people management and plan resource allocation of lean agile teams across multiple projects
• Conduct timely, fair and accurate project reviews for direct reports, using the standard templates, where appropriate
• Explain Aleph’s service DNA, business focus, targets and guidelines, and provide clarity about the implications of these for the project management team and the individuals in it
• Draw on client experiences and external trends to advise others on how to best meet our clients’ current and future needs
• Support the business team to help make the best of new business opportunities

Prerequisites

• Extensive experience managing projects for blue-chip firms/clients, fintech industries, including projects in a web, mobile and digital consulting environment
• Demonstrable experience managing a large team of project and delivery managers
• Experience developing project plans using JIRA, Trello, and/or Agile and hybrid project methodologies
• Multiple examples of managing successful creative and technology projects
• Evidence of management of project teams of 50 people or more to successful conclusion
• Managed relationships at a senior level within large corporations
• Proven client management abilities to negotiate scope and finances
• Experience of crisis management situations and/or war rooms with positive results
• Proven organisational skills combined with very strong meeting facilitation skills
• Ability to run client workshops of up to 20 people on multiple subject areas
• Can articulate Project Management methodology – processes, practices, controls, team management, project delivery phases
• Business process orientation
• Ability to juggle multiple tasks and priorities
• Self-starter and self-learner, with an ability to motivate others
• People oriented with a focus on mentoring
• In-depth understanding of agency finance models and operations
• Experience with managing physical and hybrid teams

Rewards and benefits

• Competitive salary (compensation will be based on experience)',
• Medical insurance
• Yearly reward based on performance
• Casual work environment and attire
• A solid team behind you: great people who love what they do
• A fun culture which promotes learning and knowledge sharing
• Opportunities for personal and professional growth offerings from our in-house Learning @ Aleph Academy, Flocket meetups, timely training for skills upgrade, workshops and conferences.
• Plenty of snacks (healthy and indulgent), beverages

This position is based in our Singapore studio.

Aleph is an equal opportunity employer and we work in an engaging, collaborative environment, where ideas are shared freely. By uncovering insights and opportunities, we inspire everyone to dream big towards the future solutions.