Senior Customer Transformation Architect

International Business Machines Corporation; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

IBM International Business Machines Corporation in Singapore seeks a seasoned Business Transformation Consultant for Customer Transformation to shape how organizations engage customers and optimize commercial operations. You will lead initiatives across digital commerce, CRM, and data-driven strategies.

You will partner with business and technology leaders to design transformative roadmaps, drive cross-functional alignment, and deliver measurable ROI through agile delivery and modern platforms.

Qualifications

• 8+ years of experience in customer, front-office, or process transformation consulting.
• Participation in at least three customer transformation programs.
• Strong understanding of front-office digital transformation, including CRM, Sales, Service, Marketing, and Commerce.
• Excellent stakeholder engagement, communication, and presentation skills.
• Experience working in global, multi-disciplinary environments.
• Experience with implementing modern platforms such as CRM, CPQ, eCommerce, OMS, and CDPs.

Responsibilities

• Lead strategic initiatives that redefine how sales, marketing, and commerce engage customers and drive revenue.
• Partner with business and technology leaders to design Transformative strategies aligning with evolving customer expectations.
• Define roadmaps to adopt modern platforms like CRM, CPQ, eCommerce, OMS, and CDPs.
• Facilitate cross-functional alignment and agile delivery of transformation initiatives.
• Enable ROI realization through successful transformation programs.

Skills

Business transformation leadership

Customer transformation

CRM expertise

Stakeholder engagement

Cross-functional collaboration

Tools

CRM

CPQ

eCommerce

OMS

CDPs

Job description

IBM International Business Machines Corporation in Singapore seeks a seasoned Business Transformation Consultant for Customer Transformation to shape how organizations engage customers and optimize commercial operations. You will lead initiatives across digital commerce, CRM, and data-driven strategies.

You will partner with business and technology leaders to design transformative roadmaps, drive cross-functional alignment, and deliver measurable ROI through agile delivery and modern platforms.