Senior/Customer Support Engineer

KLA-Tencor (Singapore) Pte Ltd; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A leading company in the semiconductor industry is looking for a Customer Support Engineer to provide technical support and maintenance for SPTS and/or ICOS equipment. The role involves ensuring customer satisfaction and requires hands-on experience in a cleanroom environment. Candidates should possess strong problem-solving and communication skills, and be willing to travel frequently.

Qualifications

• 2-5 years' experience in a semiconductor wafer fabrication environment.
• Hands-on experience with SPTS and/or ICOS equipment preferred.
• Proficient in delivering technical presentations.

Responsibilities

• Provide on-site and remote technical support for SPTS and/or ICOS systems.
• Perform equipment installation, troubleshooting, and repair.
• Maintain detailed service documentation and records.

Skills

Problem-solving

Interpersonal skills

Communication

Education

Diploma or Degree in Engineering (Electrical, Mechanical, Mechatronics, or related field)

Job description

As a Customer Support Engineer, you will be responsible for providing technical support, maintenance, and troubleshooting services for SPTS and/or ICOS equipment at customer sites. You will play a key role in ensuring customer satisfaction by maintaining high standards of professionalism, responsiveness, and technical expertise. This role requires close collaboration with customers, internal engineering teams, and global support functions. You will be expected to work in cleanroom environments, travel as needed, and support equipment installations, upgrades, and repairs.

Key Responsibilities:

• Provide on-site and remote technical support for SPTS and/or ICOS systems.

• Perform equipment installation, preventive maintenance, troubleshooting, and repair.

• Maintain detailed service records and documentation.

• Ensure high levels of customer satisfaction through professional communication and timely issue resolution.

• Collaborate with engineering and product teams to escalate and resolve complex technical issues.

• Prepare and deliver technical presentations and reports as needed.

• Adhere to cleanroom protocols and safety standards.

Requirements:

• Diploma or Degree in Engineering (Electrical, Mechanical, Mechatronics, or related field).

• Hands-on experience with SPTS and/or ICOS equipment is highly preferred.

• 2-5 years' experience working in a semiconductor wafer fabrication (wafer fab) environment.

• Strong problem-solving skills and ability to work independently under pressure.

• Willingness to travel frequently and work flexible hours, including overtime and weekends when required. Overtime work is compensated.

• Physically fit and able to work in cleanroom conditions for extended periods.

• Proficient in preparing presentation slides and delivering technical presentations.

• Strong interpersonal and communication skills.