Senior Customer Success Partner – Hospitality Tech

AMADEUS GDS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global travel technology company in Singapore is seeking a Customer Success Management Senior Specialist to manage high-value hospitality accounts. This role involves strategic partnership management, interaction with internal teams, and a focus on enhancing customer experience through innovative solutions. The ideal candidate has over 5 years of experience in the hospitality sector, strong technical expertise in systems, and excellent communication skills. This position offers a dynamic work environment with opportunities for growth and a flexible working model.

Benefits

Flexible working model

Attractive compensation packages

Opportunities for learning and development

Caring and supportive environment

Commitment to diversity and inclusion

Qualifications

• Minimum of 5 years experience in the hospitality sector.
• Technical expertise in systems such as CRS, PMS, and CRM.
• Experience in sales or revenue management within hospitality.

Responsibilities

• Serve as the primary contact for assigned high-value accounts.
• Conduct quarterly business reviews to align customer goals.
• Collaborate with internal and external teams for service delivery.
• Renew non-bundle products including business intelligence.
• Support onboarding and identify opportunities or risks.

Skills

5+ years experience in hospitality or travel agency

Technical expertise in CRS/PMS/CRM

Sales or revenue management experience

Strong communication and presentation skills

Excellent organizational and customer service skills

Job description

A global travel technology company in Singapore is seeking a Customer Success Management Senior Specialist to manage high-value hospitality accounts. This role involves strategic partnership management, interaction with internal teams, and a focus on enhancing customer experience through innovative solutions. The ideal candidate has over 5 years of experience in the hospitality sector, strong technical expertise in systems, and excellent communication skills. This position offers a dynamic work environment with opportunities for growth and a flexible working model.