Senior Customer Success Manager

Embedded Shishya; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Wellness Fridays

CuraLinc health program

Career site perks

Job summary

EDB is seeking a seasoned Customer Success Manager to cultivate trusted advisor relationships across a portfolio, driving growth, renewal, and satisfaction. You will work cross‑functionally to ensure strategic outcomes and scalable success for customers and partners in Singapore and neighboring regions.

You will own account plans, collaborate with executives, and translate client priorities into actionable strategies while mitigating risks and expanding business opportunities.

Qualifications

• 5–10+ years of experience in account management, solution engineering or client services in the context of enterprise technology, managing multi‑million dollar portfolios of recurring revenue.
• Bachelor’s degree; MS or MBA optional.
• Travel up to 40%.

Responsibilities

• Provide strategic guidance to drive forward your account’s priorities and business goals.
• Own and account for ensuring customer growth, customer satisfaction and contract renewals within the assigned customer portfolio.
• Develop strong relationships with all key decision makers and influencers, including executive sponsors and partner contacts at various levels.
• Identify, influence, develop and realize new opportunities for expanding your customer’s business volume.
• Translate results into actionable strategic and commercial outcomes.
• Uncover any risk that threatens your customer’s growth, satisfaction or renewal; conceive and execute mitigation plans for all risks.
• Choreograph other domain experts to deliver the outcomes of the account plan you are responsible for building and maintaining for each account.
• Collaborate effectively with internal and external colleagues to build a best‑in‑class customer experience with the goal of making every customer a promoter of EDB and a customer for life.
• Take ownership of all direct communication and resolve escalations.
• Listen to customers carefully and truly understand customers’ strategic priorities, KPIs, growth initiatives, key business issues and opportunities in order to deliver business‑impactful results.
• Ensure increasing user adoption of the EDB platform by implementing best practices and the continuously evolving EDB product suite and providing technical guidance on product optimization.

Skills

Account management

Solution engineering

Client services

Executive communication

Public speaking

Project management

PostgreSQL

MySQL

Oracle

SQL Server

Education

Bachelor's degree

MS or MBA (optional)

Job description

A Little About Us

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI‑led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast‑growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data‑driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise‑grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission‑critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com

Location & Eligibility

Singapore / Malaysia

We are currently looking for Singapore citizens or PR holders OR Malaysian citizens or PR holders.

Role Overview

The Customer Success Manager (CSM) is passionate about understanding our customers and partners to make them successful through extraordinary levels of service. The CSM will work independently and cross‑functionally to address any satisfaction, growth or renewal opportunities and risks in their portfolio. The key goal of this role is to make every customer or partner in their portfolio successful and committed to EDB through a trusted advisor relationship.

Key Responsibilities

• Provide strategic guidance to drive forward your account’s priorities and business goals.
• Own and account for ensuring customer growth, customer satisfaction and contract renewals within the assigned customer portfolio.
• Develop strong relationships with all key decision makers and influencers, including executive sponsors and partner contacts at various levels.
• Identify, influence, develop and realize new opportunities for expanding your customer’s business volume.
• Translate results into actionable strategic and commercial outcomes.
• Uncover any risk that threatens your customer’s growth, satisfaction or renewal; conceive and execute mitigation plans for all risks.
• Choreograph other domain experts to deliver the outcomes of the account plan you are responsible for building and maintaining for each account.
• Collaborate effectively with internal and external colleagues to build a best‑in‑class customer experience with the goal of making every customer a promoter of EDB and a customer for life.
• Take ownership of all direct communication and resolve escalations.
• Listen to customers carefully and truly understand customers’ strategic priorities, KPIs, growth initiatives, key business issues and opportunities in order to deliver business‑impactful results.
• Ensure increasing user adoption of the EDB platform by implementing best practices and the continuously evolving EDB product suite and providing technical guidance on product optimization.
• Serve as the liaison between product management and the customer with a focus on feature collaboration and communicating the EDB roadmap.

Key Experience & Skills

• 5‑10+ years of experience in account management, solution engineering or client services in the context of enterprise technology, managing multi‑million dollar portfolios of recurring revenue.
• Loves problem solving and facing challenges head‑on.
• Self‑starter with a desire to exceed client expectations.
• Outstanding oral and written communication skills.
• Inspiring presentation and public speaking experience (executive level audience).
• Impeccable attention to detail, highly organized, with an absolute focus on quality of work.
• Ability to communicate value‑added at all levels internally and externally.
• Ability to recognize areas of risk and mitigate as needed.
• Program Management: ability to develop, implement, monitor, and drive account plans; manage a portfolio of multiple projects running simultaneously; manage accounts in “steady state” or “maintenance mode”.
• Project Management: ability to lead complex projects including planning, data analytics, change management, QA, escalation management, and ongoing support.
• Demonstrated experience in identifying and mapping the customer org structure with the ability to bridge turnover at any level of the organization.
• Strong management and business skills required, along with a proven multi‑year track record of developing deep relationships with VP‑level and Director‑level executives.
• Proven multi‑year track record of identifying incremental business for your account.
• Ability to work independently and as part of a team.
• Demonstrated experience of seamlessly transitioning between conversations with C‑Level execs, technical leadership, program managers and industry‑level business conversations.
• Success working in a fast‑paced, high‑growth company.
• Bachelor’s degree; MS or MBA optional.
• Travel up to 40%.
• Technology Account Management, Deep customer relationship building, Database deployment and business models, Strategic partner engagement (Systems Integrators, Distributors, Resellers), Strategic business/technology leadership discussions, Program management, Project management, Relational database experience (PostgreSQL, MySQL, Oracle, SQL Server, Sybase, DB2), Good understanding of relational database concepts, Software installation & software troubleshooting experience.

Benefits

EDB is committed to supporting our employees’ overall well‑being by offering a range of benefits and resources to promote a healthy work‑life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December2026. Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region‑specific benefits.

EEO Statement

EDB is proud to be an equal‑opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.

EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.

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