Senior Customer Success Architect

Algonomy; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A fast-growing SaaS company in Singapore is seeking a Senior Customer Success Architect to ensure client success through strategic onboarding and personalized strategies. The ideal candidate has 10+ years in Customer Success and strong communication skills, especially in e-commerce environments. This role offers the chance to work with AI-driven solutions for retail and e-commerce, influencing product growth in a dynamic startup culture.

Qualifications

• 10+ years of experience in Customer Success or client-facing roles.
• Proven track record of driving adoption and retention in high-value accounts.
• Familiarity with e-commerce products.

Responsibilities

• Lead onboarding for enterprise customers on the personalization platform.
• Align client business objectives with product capabilities.
• Act as the voice of the customer influencing internal feature requests.

Skills

Customer Success

Product Consulting

Analytical Skills

Communication Skills

Technical Skills (JavaScript, APIs)

Tools

Salesforce CPQ

Oracle Fusion

SAP

Kibana

Job description

You are a Senior Customer Success Architect at a fast-growing SaaS company based in Bangalore, specializing in AI-driven personalization for retail and e-commerce. Reporting to the VP of Customer Success and Product Consulting, you bring 8+ years of experience in Customer Success, Product Consulting, or related roles in a SaaS or Retail-tech environment, with a focus on the Personalization space. Your primary goal is to ensure the success of clients by providing strategic guidance, effective onboarding, personalized strategy building, and optimizing product usage.Your responsibilities include leading onboarding for enterprise retail/e-commerce customers on the personalization SaaS platform, collaborating with client teams to align business objectives with product capabilities, developing personalized roadmaps, analyzing product usage data, monitoring engagement, and fostering long-term relationships with key stakeholders. You will also act as the voice of the customer within the organization, influencing internal teams on feature requests and improvements.The ideal candidate for this role will have 10+ years of experience in Customer Success or client-facing roles within SaaS or Retail/E-commerce environments, familiarity with E-commerce products, strong communication and analytical skills, a proven track record of driving adoption and retention in high-value accounts, and technical skills including Javascipt, APIs, feeds, and Kibana.Joining this company will give you the opportunity to work at the forefront of retail personalization, collaborate with top e-commerce brands, thrive in a fast-paced startup environment, and make a significant impact on customer success and product growth.Algonomy, the company you will be working with, helps consumer businesses enhance customer value through AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. With a global presence spanning over 20 countries, Algonomy is a trusted partner to more than 400 leading brands and has received recognition from industry analysts like Gartner and Forrester. Find out more at www.algonomy.com.,

Sign-in & see how your skills match this job

Sign-in & Get noticed by top recruiters and get hired fast

Hotel Accounts, Relationship Building, Upselling,Customer Success Management, Expansion, Retaining Customers, Expanding Customers, Delighting Customers, Luxury Brands, Hospitality Accounts, Remote Work, Onboarding Customers, Value Delivery, Proof of Concepts, Customer Journey, Strategic Advisor, Crossselling, Account Prioritization, Quarterly Business Reviews, Luxury Hospitality, GenAI Tools Integration

Supply Chain Solutions, Customer Engagement, Business Acumen, Communication Skills, Analytical Skills, Presentation Skills, Interpersonal Skills, Relationship Building, Adaptability, Time Management,Customer Success, ProblemSolving, Influence, GoalOriented, Team Player

Risk Mitigation, Customer Advocacy, Performance Monitoring, Team Leadership, Mentoring, Analytical Skills, Communication Skills, Presentation Skills, Strategic Thinking,Customer Success Management, Account Health Assessment

Oracle Fusion, SAP, Negotiation, Presentation Skills,Renewal Management, Upsell Crosssell Opportunities, Customer Success , Growth Strategy, Crossfunctional Collaboration, B2B SaaS customer success account management, Salesforce CPQ, Executive Communication

Hotel Accounts, Relationship Building, Upselling,Customer Success Management, Expansion, Retaining Customers, Expanding Customers, Delighting Customers, Luxury Brands, Hospitality Accounts, Remote Work, Onboarding Customers, Value Delivery, Proof of Concepts, Customer Journey, Strategic Advisor, Crossselling, Account Prioritization, Quarterly Business Reviews, Luxury Hospitality, GenAI Tools Integration

Supply Chain Solutions, Customer Engagement, Business Acumen, Communication Skills, Analytical Skills, Presentation Skills, Interpersonal Skills, Relationship Building, Adaptability, Time Management,Customer Success, ProblemSolving, Influence, GoalOriented, Team Player

Risk Mitigation, Customer Advocacy, Performance Monitoring, Team Leadership, Mentoring, Analytical Skills, Communication Skills, Presentation Skills, Strategic Thinking,Customer Success Management, Account Health Assessment

Oracle Fusion, SAP, Negotiation, Presentation Skills,Renewal Management, Upsell Crosssell Opportunities, Customer Success , Growth Strategy, Crossfunctional Collaboration, B2B SaaS customer success account management, Salesforce CPQ, Executive Communication