Senior Customer Success APJ | B2B, Demand Lead Gen, MQL, ABM > High-Growth Data-Driven Marketin[...]

THE HACENS TALENT PTE. LTD.; Singapore; Hybrid; SGD 75,000 - 110,000; Full time

Job summary

A leading tech company is looking for a Senior Customer Success Manager to oversee enterprise client accounts and ensure successful campaign outcomes. This hybrid role involves strong communication skills, data analysis, and strategic insights, reporting directly to the Sales Director APAC. The ideal candidate will have extensive experience in client management, particularly in tech and SaaS sectors, ensuring campaign success through data-driven strategies.

Qualifications

• 5+ years in customer success, account management, or client strategy.
• Experience with enterprise clients and large datasets.
• Excellent communication and presentation skills.

Responsibilities

• Lead day-to-day client communication and campaign reporting.
• Monitor campaign performance and data accuracy.
• Coordinate with internal teams for issue resolution.

Skills

Communication

Data Analysis

Client Management

Organizational Skills

Performance Optimization

Tools

CRM tools

Marketing Automation Tools

Job description

YOUR NEW JOB

As a Senior Customer Success Manager, you’ll take ownership of a portfolio of enterprise clients, acting as a strategic partner to ensure their demand generation campaigns deliver real business outcomes.

This is a client-facing, data-heavy role where you’ll lead performance discussions, surface insights, and partner with internal teams to ensure smooth delivery and long-term client success.

You’ll work across high-growth tech, SaaS, and finance accounts—turning campaign data into meaningful conversations and measurable results.

This is a permanet fulltime role, reporting to the Sales Director APAC, with a hybrid work setup.

What You'll Be Doing

• Lead day-to-day client communication, campaign reporting calls, and performance reviews
• Monitor campaign pacing, lead quality, and data accuracy
• Share market insights and performance trends to drive ongoing briefs and upsell opportunities
• Coordinate closely with internal teams for campaign setup, reporting, issue resolution, and data integrity
• Help Sales Directors with account growth strategies and client renewal success
• Maintain clean documentation, reporting frameworks, and internal status tracking across accounts

WHAT IS NEEDED FROM YOU

• 5+ years in customer success, account management, or client strategy — in B2B marketing, MarTech, or demand generation
• Strong background managing enterprise-level clients and aligning campaign performance to business goals
• Experience handling large datasets, campaign reporting, and client-facing performance discussions
• Skilled in internal coordination across sales, operations, and data teams
• Highly organised with the ability to manage multiple accounts, deadlines, and deliverables in a fast-paced environment
• Excellent communication and presentation skills—both with clients and internal stakeholders

WHAT WILL MAKE YOU STAND OUT

• Exposure to SaaS, MarTech, ABM, content syndication, or lead generation environments
• Strong understanding of digital campaign metrics, pacing, and performance optimisation
• Ability to translate data into insights and strategic recommendations
• Experience using CRM and marketing automation tools for campaign tracking and reporting
• Confident working with cross-functional teams to support campaign launches and troubleshoot delivery challenges