Senior Customer Service Specialist (West | Call Centre | Office Hours)

TDCX; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

An award-winning BPO company in Singapore seeks a Team Manager to lead and develop a team, ensuring quality service delivery. This role involves monitoring performance, coordinating workloads, and fostering a collaborative team environment. Candidates should have at least 3 years of experience, strong communication skills, and a motivated attitude. The position offers attractive remuneration and opportunities for career growth.

Benefits

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Strong learning and development programs

Qualifications

• Preferably with 3 years of working experience in the related field.
• Experience in managing a team.
• Strong communication skills.

Responsibilities

• Manage team members in day-to-day performance and provide leadership.
• Ensure client's service quality meets standards.
• Coordinate workloads and monitor team performance.

Skills

Team Management

Self-motivated

Communication Skills

Job description

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentive

• Comprehensive medical, insurance, or social security coverage

• World-class workspace

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive culture for you to #BeMore at work

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

• Manages team members in the day-to-day performance of work, provides leadership and coaching.

• Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards.

• Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments.

• Identifies areas of improvement and to be able to introduce new structures and improved processes as required.

• Foster team discipline, communication and morale to strengthen teamwork within the team.

• Work with clients and execute service recovery actions resulting from service shortfall.

• Constantly update and reinforce the team on existing products, services and operational procedures.

• Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role.

• Collate and report the agreed statistics (in their respective job scope) on a daily, weekly and monthly basis.

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Preferably with 3 years of working experience in the related field is ideal for this position.

• Experience in managing a team.

• Highly self-motivated, energetic and sales driven with a positive attitude.

• Strong communication skills.

• Excellent verbal and written communication skills in English and the language of the supporting market.

Additional Information:

• Training provided (estimated 2 to 4 weeks)

• Working days: Monday to Friday: 830 am to 6 pm SGT

• Working Location: Jurong (West region of Singapore)

• Salary Remuneration: Attractive basic salary with monthly KPI incentives

*Only shortlisted candidates will be notified