Senior/Customer Service Representative

Evonik Industries AG; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global organization is seeking a Senior Customer Service Representative for its office in Singapore. This role involves managing the entire order-to-cash process, supporting sales and logistics, and ensuring excellent service to customers. Ideal candidates have 5-8 years of experience in a multinational company and possess strong communication skills in English and Chinese. You'll thrive in a collaborative environment and tackle exciting challenges while contributing to meaningful innovations.

Qualifications

• 5 to 8 years of work experience in an MNC environment.
• Sound knowledge of logistics and shipping.
• Familiarity with export documentation.

Responsibilities

• Responsible for the complete order-to-cash process.
• Process customer orders using SAP S4/Hana system.
• Coordinate the preparation of shipping documentation.

Skills

Communication skills

Teamwork

Proactive issue resolution

Fluency in English and Chinese

Tools

SAP S4/Hana

MS Office

Job description

Senior/Customer Service Representative

Apply locations

Singapore - Int. Business Park

Time type

Full time

Posted on

Posted 12 Days Ago

Job requisition id

R42396

What we offer

You will work on exciting and challenging topics in an ultra-modern, innovative, and creative environment. Intensive on-the-job training with expert colleagues ensures you will quickly become familiar with your duties and perform them independently. Performance-related pay and opportunities for personal and professional development are included. Since 2009, Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

Click on the link to learn more about Evonik from our employees:

https://careers.evonik.com/en/about/meet-the-team/

Responsibilities

• Responsible for the complete order-to-cash process
• Process customer orders using SAP S4/Hana system
• Provide sales support to designated countries, where applicable
• Coordinate the preparation of shipping documentation for customers
• Attend to customer complaints
• Handle customer requests for samples
• Participate in project teams to support the Business Line strategy
• Work with Trade Compliance/Foreign Trade organizations to manage Customer Profiles, End Use Certificates, and Trade Restriction Covenants
• Collaborate with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit & Legal teams on credit and logistics matters

Requirements

• 5 to 8 years of work experience in an MNC environment
• Sound knowledge of logistics and shipping
• Familiarity with export documentation such as Letters of Credit, Bills of Lading, Airway Bills, Export Letters of Credit, and banking documents using Trade Services online banking system
• Experience with SAP S4/Hana and MS Office is advantageous
• Good team player, able to work independently, and proactive in issue resolution
• Meticulous, organized, and positive attitude
• Excellent communication and interpersonal skills; fluency in English and Chinese required
• Basic knowledge of Financing, Credit Management, and Global Trade Services is a plus

Your Application

To ensure quick processing and environmental protection, please apply online via our careers portal. More about Evonik as an employer can be found at https://careers.evonik.com. Please include your earliest possible start date and salary expectations in your application.

Address your application to the Talent Acquisition Manager, Samantha Fu.

About Us

This is your opportunity to join a thriving global organization that combines science, technology, and engineering with world-class business services to create solutions for real-world problems. We expect you to take ownership of your work, collaborate with talented colleagues, and contribute to meaningful innovations. As a leader in specialty chemicals operating in over 100 countries with more than 32,000 employees, we value diversity of thought. We offer opportunities for growth and respect for your contributions. Learn more about Evonik from our employees.