Senior Customer Service Officer

Arts House Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Join a vibrant customer service team at an established venue, where your role will be pivotal in creating memorable experiences for patrons. This dynamic position involves providing exceptional front-of-house services, managing events, and ensuring the highest service standards. With opportunities for growth, a supportive environment, and a focus on professional development, this role is perfect for those passionate about hospitality and customer engagement. If you have a flair for communication and a knack for problem-solving, this is your chance to shine in a rewarding two-year contract position.

Benefits

Opportunities for development and growth

Overtime Payment

Medical & Dental Benefit

AWS [13 month Bonus]

Performance Bonus

Flexi Benefit

Qualifications

• Minimum 2 years' experience in customer service or event management.
• Strong skills in providing friendly and professional interactions.

Responsibilities

• Provide front-of-house services ensuring visitors feel welcomed.
• Assist in coordinating special events and gala performances.
• Manage and supervise casual staff during performances.

Skills

Customer Service

Event Management

Communication Skills

Problem Solving

Fluency in English

Computer Proficiency

Education

Diploma or relevant qualifications

Tools

Microsoft Office

Job description

Job Purpose

Join our customer service team at Arts House Limited (AHL) and play a pivotal role in delivering exceptional customer service at our vibrant venues.

Your mission: to uphold our high service standards and create memorable experiences for all our patrons.

Benefit Highlight

• Opportunities for development and growth
• Overtime Payment
• Medical & Dental Benefit
• AWS [13 month Bonus]
• Performance Bonus
• Flexi Benefit

Duties and Responsibilities

• Provide front-of-house services at AHL venues, ensuring every visitor feels welcomed and valued.
• Serve as the Venue Officer, offering excellent customer service to all patrons and visitors.
• Assist managers in upholding venue standards and ensuring smooth, consistent operations.
• Oversee the upkeep and presentation of public areas, making sure they are always inviting and immaculate.
• Help coordinate special events and gala performances, adding a touch of magic to every occasion.
• Address and resolve any issues or complaints with professionalism and a smile.
• Adhere to safety protocols and emergency evacuation procedures, keeping everyone safe and secure.
• Conduct public tours, sharing the rich history and unique features of our venues.
• Provide exceptional hospitality services for partners, guests of honor (GOH), and VIPs.
• Maintain the Customer Service counter/front-of-house, ensuring posters, brochures, and other materials are up-to-date and well-displayed.
• Manage and supervise casual staff during performances and events, ensuring they deliver their best.
• Assist the Customer Service Manager in training casual staff, fostering a supportive and knowledgeable team.
• Perform general customer service tasks, including reception duties at the Information Counter.

Qualifications

Educational Qualifications

• Diploma or relevant qualifications with equivalent years of experience

Experience

• Minimum of 2 years' experience in customer service or event management.

Specific Skills Required

• Strong skills in providing friendly and professional interactions with the public.
• Excellent abilities to communicate effectively, think on your feet, and solve problems proactively.
• Fluent in spoken English and a second language.
• Basic proficiency in computer applications, including Microsoft Office.

Additional Information

• This is a 2-year contract position.
• Shift duties are required.