Senior Customer Service Officer

AVENUE K PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a Customer Service Manager to enhance customer experience through team management and excellent service delivery. The role involves mentoring staff and ensuring quality customer service while maintaining professional standards.

Qualifications

• Previous experience in customer service required.
• Professional appearance and grooming standards.
• Ability to remain calm in difficult situations.

Responsibilities

• Manage, mentor and coach the team for optimal customer experience.
• Design & curate procedures for user experience with management.
• Resolve customer complaints and improve retention practices.

Skills

Customer service enthusiasm

Effective communication

Digital literacy

Job description

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus