Senior Customer Service Officer

Borr Drilling; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in the industry seeks a dedicated individual for a customer service role. This position involves managing, mentoring, and training team members to ensure exceptional customer experiences. Ideal candidates will be customer service enthusiasts, well-groomed, and possess strong communication skills, with a preference for those with prior experience in the beauty line.

Qualifications

• Customer service enthusiast with prior experience.
• Professional looking and well-groomed.
• Ability to stay calm in any situation.

Responsibilities

• Manage and coach team members for optimal customer experience.
• Train new and existing team members and provide feedback.
• Resolve customer complaints and improve retention practices.

Skills

Customer service

Communication

Digital literacy

Education

Prior experience in customer service

Experience in beauty line

Job description

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus