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Senior Customer Service Officer

ALL ABOUT O PTE. LTD.

Singapore

On-site

SGD 32,000 - 42,000

Full time

23 days ago

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Job summary

A leading company in the beauty sector is seeking a passionate Customer Service Manager to lead, train, and mentor a team to provide exceptional customer experiences. This role involves closely working with management to ensure procedures enhance user satisfaction, while also ensuring a positive environment for both customers and staff.

Qualifications

  • Prior experience in customer service is essential.
  • Professional appearance and grooming standards required.
  • Ability to stay calm under pressure.

Responsibilities

  • Manage, mentor, and coach team members for optimal customer experience.
  • Train and provide feedback to both new and existing team members.
  • Implement and improve customer retention practices.

Skills

Customer service enthusiast
Proficient communication skills
Digital literacy

Job description

Responsibilities:

  • Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
  • Train and upskill new and existing team members of the team, and provide actionable feedback
  • Work closely with the senior management team to design & curate procedures for the best user experience.
  • Attend and welcome visitors and customers by providing satisfactory customers service
  • Maintain customer records and monitor their appointment
  • To professionally and satisfactorily resolve customer complaints pertaining to products and services
  • To Implement & improve customer retention practices
  • To encourage a positive and cozy environment for the customers
  • Assist in other area, if needed from time to time

Qualifications & Requirements

  • Customer service enthusiast
  • Prior experience in the customer service field
  • Professional looking and well-groomed to the standards set
  • Proficient communication skills
  • Customer Service oriented and passionate about serving customers
  • Ability to stay calm in any given situation
  • Possess some degree of digital literacy
  • Prior experience in the beauty line would be a plus
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