Senior Customer Service Lead – Multi-Channel Ops

sggovterp; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

The Land Transport Authority (LTA) is seeking a Principal / Senior Executive / Executive (Customer Service Relations) to join its dynamic Customer Service team. You will provide comprehensive operational and frontline service support across various customer touchpoints, handling feedback, requests, and enquiries with professionalism.

You will collaborate with stakeholders, prepare performance reports, and ensure timely resolution of issues, contributing to service excellence in a fast-paced

Qualifications

• Knowledge in any discipline.
• Prior work experience in customer service will be an added advantage.
• Proficient in Microsoft Office applications.
• Excellent organisational, communication, and interpersonal skills.
• Meticulous and attention to detail with strong analytical abilities.
• Ability to work effectively both independently and as part of a team.
• Proven ability to thrive in a fast-paced environment and handle multiple tasks efficiently.

Responsibilities

• Handle customer feedback and enquiries professionally through multiple channels.
• Manage service requests and online applications efficiently while maintaining high standards.
• Prepare regular performance reports and conduct audits when required.
• Maintain smooth workflow and service excellence at service touchpoints.
• Collaborate with stakeholders to resolve complex customer queries and improve service delivery.
• Monitor and follow up on customer interactions to ensure timely resolution.
• Perform other duties as assigned based on evolving business needs.

Skills

Knowledge in any discipline

Customer service

Organisational skills

Interpersonal skills

Analytical abilities

Independent & team work

Multi-tasking

Tools

Microsoft Office

Job description

The Land Transport Authority (LTA) is seeking a Principal / Senior Executive / Executive (Customer Service Relations) to join its dynamic Customer Service team. You will provide comprehensive operational and frontline service support across various customer touchpoints, handling feedback, requests, and enquiries with professionalism.

You will collaborate with stakeholders, prepare performance reports, and ensure timely resolution of issues, contributing to service excellence in a fast-paced