Senior/Customer Service Executive

Reeracoen Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company specializing in electronic components is seeking a Senior Customer Service Executive. The role involves managing shipping operations, collaborating with the Sales team, and ensuring timely deliveries. Applicants should possess 10 years of relevant experience and language proficiency in English and Mandarin.

Benefits

AWS

Variable Bonus

Annual Leave: 14 days (up to 20 days)

Medical Leave: 14 days

Insurance Coverage

Transport Allowance

Mobile Allowance

Qualifications

• Minimum 'O' Levels and above required.
• 10 years customer service experience in manufacturing of electronic components.
• Fluency in English and Mandarin is mandatory.

Responsibilities

• Receive and process Sales Orders using SAP; coordinate timely production and shipping.
• Manage order backlog and collaborate with Sales team to address issues.
• Prepare delivery documents and liaise with transporters for smooth deliveries.

Skills

Customer Service

Fluency in English

Fluency in Mandarin

Proficient in Microsoft Office

Familiarity with SAP

Education

Minimum 'O' Levels

Job description

Job title: Senior/Customer Service Executive
Reference ID: 35972

Our client, a publicly listed company specialising in electronic components, is currently seeking a Senior Customer Executive / Assistant Manager to join their team. The successful candidate will play a key role in managing delivery and shipping operations while providing critical support to the sales team.

You will be reporting to the Customer Service Manager..

【 Responsibilities 】
- Receive and process Sales Orders using the SAP system, providing acknowledgements with estimated delivery dates based on standard lead times
- Process Purchase Orders to vendors accurately and efficiently
- Coordinate with various internal and external parties to ensure the timely production and shipping of goods
- Manage and monitor the order backlog, collaborating with the Sales team to address any delivery or production issues
- Prepare delivery and shipping documents, and liaise with warehouses (Singapore and Philippines), forwarders, and transporters to ensure smooth and timely deliveries to customers

【 What You Will Receive 】
- AWS
- Variable Bonus (subject to company and individual performance)
- Annual Leave: 14 days, up to a maximum of 20 days (based on the Financial Year: April to March)
- Medical Leave: 14 days
- Insurance Coverage
- Transport Allowance
- Mobile Allowance

【 Requirements & Preferences 】

(Must)
- Minimum "O" Levels and above
- Approximately 10 years of customer service experience within a manufacturing company specialising in electronic components/or similar parts (not finished products)
- Fluency in English and Mandarin (Listening, Writing, Speaking) to effectively liaise with Chinese stakeholders
- Proficient in Microsoft Office
- Familiarity with the SAP system
- Available immediately or on short notice

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We regret that only shortlisted candidates will be notified.

Registration No.: R1652378 (Bao Jing Xian)
Recruitment Licence: 12C5051