Senior Customer Service Executive

AICS GLOBLINK PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking an experienced professional to manage shipping documents and coordinate logistics operations. The ideal candidate will have at least 5 years of experience, possess strong problem-solving skills, and be able to thrive in a fast-paced environment.

Qualifications

• Minimum 5 years of experience in logistics.
• Good problem-solving skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Handle full sets of shipping documents.
• Coordinate and consolidate bookings with customers.
• Arrange transport for import and export jobs.

Skills

Problem Solving

PC Skills

Multi-Tasking

Job description

Duties and Responsibilities

a. To handle full sets of shipping documents (PSA/Customs/Tradenet/Portnet).

b. To coordinate and consolidate bookings with customers timely and efficiently.

c. To coordinate jobs with warehouse

d. To arrange transport for import and export jobs.

e. To execute all import, export and storage orders as per customer requirements.

f. To query for rates and provide quotations.

g. To communicate with sales/accounts team to resolve any job-related issues.

h. To ensure compliance with statutory requirements.

i. To solve any problem that may arise for customers and business partners.

Requirements

Minimum 5 years of working experience in similar field

Good Problem solving skills

Good PC skills

Able to multi-task in a fast paced working environment

Working Hours

Monday to Friday : 8.30am to 5.30pm

The Lunch hour will be from 12.00pm to 1.00pm.