Senior / Customer Service Associate, Group Contact Centre*(4542)

NUHS Group Ops & IT; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

NUHS Group Ops & IT is seeking a Senior / Customer Service Associate to deliver exceptional customer service in their Group Contact Centre. This role involves supporting patients and the public with inquiries, appointment scheduling, and other administrative tasks. Ideal candidates will have a diploma, experience in service-related fields, and excellent communication skills.

Qualifications

• Minimum Diploma in any discipline; entry-level candidates welcomed.
• Preferably 1-2 years of experience in healthcare or service-related industry.
• Fluent in English and Mother Tongue, computer literate with good typing skills.

Responsibilities

• Deliver excellent customer service to callers by understanding their needs.
• Book or reschedule appointments as per caller requests.
• Handle administrative functions like emails and referral requests.

Skills

Communication

Interpersonal Skills

Multi-tasking

Adaptability

Education

Diploma in any discipline

Job description

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provideContact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expectedto work in a fast-paced environment andbechallenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Entry level candidates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend