Senior Customer Service Assistant, Retail (Palais Renaissance)

CITY DEVELOPMENTS LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company is seeking a Concierge Staff to oversee daily operations at their service counter. The role involves providing customer service, managing gift voucher sales, and supporting marketing activities. Candidates should have relevant experience in customer service, preferably from the hotel or airline sector, and possess strong communication and problem-solving skills. A commitment to inclusivity and fairness is central to the company’s values.

Qualifications

• 1-2 years experience in customer service, preferably in hotel/airline.
• Pleasant, strong service orientation; able to work with children, elderly, and those with special needs.
• First aid and AED training is an advantage.

Responsibilities

• Oversee day-to-day operations of the Concierge Counter.
• Attend to customer enquiries and feedback.
• Provide logistical support for marketing campaigns.

Skills

Customer service

Communication

Problem solving

Negotiation

Team player

Multi-tasking

Tools

MS Office suite

Job description

Responsibilities

• Oversee the day-to-day operations of Concierge Counter
• Attend to customer enquiries & feedback
• Manage gift voucher sale and reimbursement
• Support the mall's marketing activities and perform general admin duties
• Provide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipment
• Be mall ambassadors by providing exemplary customer service
• All other matters relating to Customer Service and Concierge Counter
• Undertake ad hoc projects and responsibilities that may be assigned from time to time

Job Requirements

• At least 1 to 2 years relevant experience in customer service, preferably from hotel and/or airline industry
• Proficient in MS Office suite, especially Microsoft Excel
• Pleasant disposition with outstanding communication, problem solving and negotiation skills
• Ability to multi task with high level of initiatives
• Team player with ability to work independently
• Strong service orientation and possess inclination and ability to handle children, elderly and people with special needs
• Able to work rotating shifts, on weekends and public holidays. (5 day work week) AM shift - 9.30am to 7pm; PM shift - 12.45pm to 10.15pm
• First aid and AED training an added advantage

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.