Senior Customer Service Assistant Retail (Palais Renaissance)

Borr Drilling; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company is seeking a Concierge Counter Manager to oversee daily operations and enhance customer service. Responsibilities include managing customer inquiries, supporting marketing activities, and providing logistical support. Candidates should have 1-2 years in customer service, preferably from the hotel or airline industry, and demonstrate strong communication skills.

Qualifications

• At least 1 to 2 years relevant experience in customer service.
• Proficient in MS Office suite, especially Microsoft Excel.
• First aid and AED training an added advantage.

Responsibilities

• Oversee the day-to-day operations of Concierge Counter.
• Attend to customer enquiries and feedback.
• Manage gift voucher sale and reimbursement.

Skills

Communication

Problem Solving

Negotiation

Customer Service

Multi-tasking

Tools

Microsoft Excel

Job description

Responsibilities

Oversee the day-to-day operations of Concierge Counter

Attend to customer enquiries & feedback

Manage gift voucher sale and reimbursement

Support the mall's marketing activities and perform general admin duties

Provide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipment

Be mall ambassadors by providing exemplary customer service

All other matters relating to Customer Service and Concierge Counter

Undertake ad hoc projects and responsibilities that may be assigned from time to time

Job Requirements

At least 1 to 2 years relevant experience in customer service, preferably from hotel and/or airline industry

Proficient in MS Office suite, especially Microsoft Excel

Pleasant disposition with outstanding communication, problem solving and negotiation skills

Ability to multi task with high level of initiatives

Team player with ability to work independently

Strong service orientation and possess inclination and ability to handle children, elderly and people with special needs

Able to work rotating shifts, on weekends and public holidays. (5 day work week) AM shift - 9.30am to 7pm; PM shift - 12.45pm to 10.15pm

First aid and AED training an added advantage

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.