Senior / Customer Service & Administrative Assistant

DX Imaging (Royal Square) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the imaging sector is looking for a Customer Service Coordinator to enhance patient interaction at their facility. The role involves greeting patients, scheduling appointments, verifying insurance, and ensuring compliance with privacy regulations. Ideal candidates will possess strong communication and administrative skills, enhancing the overall patient experience.

Qualifications

• Ability to interact with patients and medical personnel effectively.
• Experience in a customer service role is preferred.

Responsibilities

• Greet patients and assist with inquiries and scheduling.
• Verify insurance and assist with billing inquiries.
• Maintain patient records and ensure compliance with regulations.

Skills

Communication

Customer Service

Administrative Skills

Problem Solving

Job description

1. Customer Service:

• Greet and assist patients, providing a warm and welcoming environment.
• Answer inquiries from patients, referring physicians, and other stakeholders.
• Schedule appointments for imaging services, ensuring efficient use of resources.
• Communicate effectively with patients, addressing concerns and providing information about procedures.

2. Appointment Coordination:

• Coordinate and schedule appointments for various imaging services (X-rays, MRIs, CT scans, etc.).
• Ensure proper documentation and communication of appointment details to patients.
• Work closely with medical staff to optimize scheduling and accommodate urgent cases.

3. Administrative Support:

• Maintain accurate and organized patient records in the system, ensuring confidentiality and compliance with regulations.
• Handle incoming calls, emails, and inquiries, directing them to the appropriate personnel.
• Perform data entry tasks related to patient information and billing.
• Complete daily tracking of caseloads.

4. Billing and Insurance Verification:

• Verify insurance coverage and obtain necessary authorizations for imaging services.
• Assist patients with Medisave claims submission for scans.
• Assist patients with billing inquiries, explaining charges and payment options.
• Collaborate with Finance team to ensure accurate and timely processing of claims.

5. Coordination with Medical Staff:

• Collaborate with radiologists, radiographers, and nurses to facilitate a smooth workflow.
• Ensure that patient records and imaging results are accurately communicated to the relevant healthcare providers.
• Ensure the timely delivery of reports to the relevant healthcare providers.

6. Facility Maintenance:

• Assist in maintaining a clean and organized reception area.
• Monitor and restock office supplies as needed.
• Monitor and restock Patient Beverage supplies.

7. Problem Resolution:

• Address and resolve issues related to patient appointments, billing, and general inquiries.
• Escalate complex issues to the appropriate personnel for resolution.

8. Compliance and Quality Assurance:

• Adhere to privacy regulations and maintain confidentiality of patient information.
• Participate in quality assurance initiatives to ensure high standards of service.