Senior Customer Service

PU TIEN SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore seeks a Senior Customer Service Representative responsible for providing high-level customer support, managing order processing, and enhancing customer satisfaction. This role requires strong communication skills in English and Mandarin, a proactive attitude, and proficiency in IT tools. Interested candidates should be able to work flexible hours, including weekends and holidays.

Qualifications

• Minimum 1 year of experience in administrative functions.
• Must be bilingual in English and Mandarin.
• Must be proactive, independent, and self-motivated.

Responsibilities

• Manage order processing transactions and handle customer inquiries.
• Support operational improvements and monitor delivery changes.
• Perform general administrative duties and data entry.

Skills

Communication skills

Teamwork

Proactivity

IT proficiency

Tools

Excel

Word

Job description

SeniorCustomerServiceRepresentativeisresponsibleforprovidinghigh-levelcustomersupportandguidance,resolvingcomplexissues,andservingasamentortojuniorteammembersinadoptingbestpracticesforoperationalexcellence.

• Perform F&B factory general administrative duties.

• Execute and manage all order processing transactions including but not limited to order entry, managing order changes, follow up on payment, handling order enquiries and complaints.

• Supportoperationalimprovementsand customersatisfactiongoals.

• Activelymonitorordersandinformcustomerswhendeliveryschedule
  changes.

• Maintain proper documents and filing.

• Data entry and documentation duties

• Answering phone call

• Other ad-hoc duties assigned by supervisor.

• Ability to communicate with customer.

Requirements:

• Basedonbusinessneedsandworkingschedule.(Weekendorholidayshiftsisrequired)

• Able to commence work on short notice

• Good team player

• Must be self-motivated, proactive, independent and possess good communication skills

• Computer literate, Excel, and Word proficient

• IT savvy as well and decently knowledge around IT software as well as hardware

• Able to commit to overtime when required.

• Possess at least 1 years of experience within the administrative function.

• Must be effectively bilingual, both spoken and written English and Mandarin to effectively communicate with Mandarin-speaking clients.

Ø Location: Woodlands, Admiralty Senoko south area