Senior Customer Relationship Executive (Automotive) | 5 days | MNC

STAFFKING PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service provider in Singapore is seeking an experienced professional to manage the customer journey from onboarding to follow-ups. In this role, you will ensure smooth interactions by training staff and proactively addressing concerns. Applicants should have at least three years of experience in customer management and a class 3 driving license is advantageous. This full-time position offers a competitive salary, a supportive working environment, and opportunities for career advancement.

Benefits

MNC with good career prospect

5-day work week

Qualifications

• At least three years of relevant working experience.
• Possess a class 3 driving license will be advantageous.
• Experienced in customer journey.

Responsibilities

• Manage customer journey from onboarding to post-service follow-ups.
• Address concerns proactively to enhance customer experience.
• Track satisfaction metrics to improve touchpoints.
• Train staff to ensure smooth interactions.
• Lead engagement initiatives to build customer loyalty.

Skills

Customer journey management

Proactive problem-solving

Training and coaching

Job description

Benefits

• Basic salary $4500 - $5200
• 5 days (Monday - Friday) Normal Working Hours
• MNC with good career prospect

Job Scope

• Manage customer journey from onboarding to post-service follow-ups.
• Address concerns proactively to enhance pre- and post-service experience.
• Track satisfaction metrics to improve touchpoints at every stage.
• Train staff to ensure smooth interactions throughout the customer journey.
• Lead engagement initiatives to build long-term customer loyalty.

Job Requirements

• At least three years of relevant working experience.
• Possess a class 3 driving license will be advantageous
• Experienced in customer journey

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Tan Pei Xuan (R24124430)