Senior Customer Experience/ Engagement Executive - 5 Days, MNC

STAFFKING PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Customer Relationship Executive. The role involves ensuring customer satisfaction, managing service appointments, and supporting CRM activities. Ideal candidates should hold a degree in Business and have 2-3 years of experience in customer service, preferably in the automotive or leasing sectors. Possession of a Class 3 Driving License is advantageous. This position offers a structured training program and potential for career growth.

Benefits

5 days workweek

Structured training

Attractive company benefits

Qualifications

• Minimum 2-3 years of experience in customer service or customer relationship management.
• Experience in the automotive or leasing industry is advantageous.
• Possess Class 3 Driving License is a plus.

Responsibilities

• Contact customers to remind them of upcoming service dates and assist with scheduling.
• Serve as the first point of contact for customer issues, ensuring prompt resolution.
• Build and maintain strong relationships with leasing clients.
• Support initiatives to improve Google reviews by engaging customers.
• Conduct service training for operations staff.
• Assist the Marketing team by monitoring competitor pricing.
• Plan and coordinate customer appreciation events.

Skills

Customer relationship management

Communication skills

Problem-solving

Team collaboration

Education

Degree in Business or equivalent

Job description

Benefits:

• 5 Days, 830am-6pm
• Location: East
• Salary up $5000
• MNC with good career growth
• Structured training, attractive company benefits

Job Scope:

• Contact customers to remind them of upcoming service dates and assist with appointment scheduling.
• Serve as the first point of contact for customer issues, ensuring prompt resolution and follow-up.
• Build and maintain strong relationships with leasing clients to foster satisfaction and loyalty.
• Support initiatives to improve Google reviews by engaging customers and collecting feedback.
• Conduct service training for operations staff to enhance service quality and the overall customer experience.
• Assist the Marketing team by monitoring competitor pricing and market trends.
• Plan and coordinate customer appreciation events (e.g., Movie Nights, Breakfast Drives, roadshows) and manage related CRM tasks.
• Ensure smooth execution of daily CRM and service activities to maintain high service standards.
• Coordinate and support CRM activities for Auto Selection SG (SDASL) to deliver a consistent, positive customer experience.
• Adjust customer touchpoints and communications for used car customers to boost engagement.
• Support customer events and activities, including roadshows and partner engagements.
• Collaborate with franchise partners to plan and execute joint roadshows and customer events.
• Strengthen customer relationships through consistent follow-up and active participation in events.

Job Requirement:

• Minimum Degree in Business related field or equivalent
• Minimum 2-3 years of experience in customer service/ customer relationship management in the automotive or leasing industry will be advantageous
• Possess Class 3 Driving License will be a plus.

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)