Senior Customer Contract Manager - GEnx

GE AVIATION INTERNATIONAL SERVICES PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company in the aerospace sector seeks a Program Manager to oversee the GEnx program for specific regions. The role requires extensive customer management and operations leadership skills, striving for program success while ensuring profitability and customer satisfaction. This position offers the opportunity to lead cross-functional teams and engage with high-level stakeholders.

Qualifications

• At least 5 years in customer management and program management experience.
• Strong focus on managing contracts and customer relations.

Responsibilities

• Manage profitability and customer satisfaction for the GEnx program.
• Serve as key sales interface for contracts and proposals.
• Develop and implement business plans for program profitability.

Skills

Communication

Problem-Solving

Interpersonal Skills

Leadership

Business and Financial Acumen

Education

Bachelor’s degree

Job description

Company Overview:

Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.

Site Overview:

GE Aerospace engines power a diverse range of commercial aircraft. Through strategic partnerships, we drive innovation and support the growth of aviation across Asia Pacific. The future of flight in Asia Pacific is filled with the most promising innovations and new possibilities. GE Aerospace stands at the forefront of these advancements. For more than 40 years, GE Aerospace has been a trusted partner to the commercial aviation sector in Asia Pacific.

Role Overview:

• Responsible for the profitability and customer satisfaction for assigned customer(s) - Managing the GEnx program for India, South Korea Region
• Provide total (Customized Service Agreement and Time & Material) program leadership
• Serve as the key sales interface for new and restructuring contracts and proposals
• Provide coordination with other GE Customer organizations through the Customer Team process
• Function as primary liaison between internal GE organizations and customers
• Manage the Contract Margin Review process and/or Time & Material services profitability metrics
• Responsible for contract flow down with Sales Director and the development of procedure manuals related to the contract
• Develop and implement business plans to achieve program profitability and workscoping
• Represent GE in business and contractual discussions with customer
• Review invoices and collect cash in a timely manner
• Establish productivity goals by contract or product
• Organize and support program and technical reviews with customer
• Determine and flow down customer shop visit forecasts

Ideal Candidate

The ideal candidate is a customer-focused professional with background in aerospace industry services program management, operational leadership, and customer relationship management. The person possess excellent communication, with demonstrated problem-solving skills and ability to work collaboratively in dynamic cross-functional teams, along with a solid business and financial acumen.

Required Qualifications

• Bachelor’s degree from an accredited university or college
• At least 5 additional years of experience in customer management, operational and program management

Preferred Qualifications

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Strong focus on Flight Deck principles
• Ability to lead cross functional and customer / supplier teams
• Strong business and financial acumen
• Strong influencing skills in a global environment
• Able to communicate with all levels of internal and external customer organizations, including upper management

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.