Senior Customer Care Officer

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that take your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Make an Impact by

• Providing quality customer service to Singtel customers & related working partners over the phone.
• Proactively promoting Singtel products and services whenever possible.
• Remaining up-to-date with the latest information that impacts the delivery of service to customers.
• Demonstrating self-responsibility by maintaining systems user login access & upgrading knowledge to new systems.
• Demonstrating superior telephone techniques by listening, probing and questioning to meet the quality assurance standards.
• Multitasking and acquiring skills to meet Service Level Agreement i.e. 1 hour commitment.
• Following up and taking ownership of complex cases to ensure customer satisfaction and closure.
• Emailing user guides & portal information to customers.
• Adapting to a fast-paced environment by showing strong time management with a positive attitude.
• Being tactful & having a good eye to identify fake URLs & scam email addresses.

Skills for Success:

• Min 1 to 2 years in customer service with experience in a call centre, hospitality, retail, telesales, or similar fields.
• Good communication skills, command of English.
• Bonus if you have experience in CMS (content management system) software.
• Bonus if familiar with Microsoft Excel (Pivot table, v-lookup, formulas).
• On-job-training will be provided.

Rewards that Go Beyond:

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.