Senior Consultant - Management Consulting, Banking (Business Analyst, Client Lifecycle Management)

Synpulse; Singapore; Hybrid; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic and growing international consulting firm that specializes in the banking industry. As a Senior Consultant, you will gain invaluable experience in client lifecycle management and play a key role in enhancing processes for leading financial services clients. This role offers an intellectually stimulating environment where you will leverage your expertise to build trusted client relationships and deliver high-quality solutions. With a commitment to professional development and a collaborative culture, this position is perfect for those who thrive on teamwork and are eager to make a significant impact in the industry.

Benefits

Flexible working hours

Attractive fringe benefits

Modern office space

Employee initiatives

Qualifications

• 5-7 years of experience in client lifecycle management and banking operations.
• Strong understanding of regulatory frameworks such as FATCA and GDPR.

Responsibilities

• Analyze and document client lifecycle management processes.
• Identify gaps and propose data-driven solutions for efficiency.

Skills

Client Lifecycle Management

Business Analysis

KYC Compliance

AML Compliance

Process Reengineering

Data Analysis

Strong Communication Skills

Proficiency in English

Education

Bachelor's Degree

Master's Degree

Tools

MS Office

SQL

JIRA

Visio

Fenergo

Pega

Actimize

Job description

Senior Consultant - Management Consulting, Banking (Business Analyst, Client Lifecycle Management)

We are an established, globally active management consulting company with offices in Switzerland, Germany, Austria, UK, USA, Singapore, Hong Kong, the Philippines, Australia, Indonesia and India. We are a valued partner to many of the world's largest international financial services and insurance firms. We support our clients at all project management stages from the development of strategies and operational frameworks to the technical implementation and handover. Our expertise in business and technology combined with our methodic approach enable us to create sustainable added value for our clients business.

About the job:

As a Management Consultant, you will acquire first-hand consulting experience in the banking industry, build knowledge on a wide range of companies, and apply project management best practices in a fast-paced and intellectually challenging work environment. You will play a key role in building trusted client relationships through high quality deliverables and leveraging our industry expertise. Our consultants are our greatest asset, and we show this by providing a comprehensive training and mentoring program to equip you to become a skilled consultant.

Key Responsibilities:

• Analyse and document end-to-end client lifecycle management processes, including onboarding, periodic reviews, and offboarding.
• Identify gaps in existing processes and propose data-driven solutions to improve efficiency, compliance, and client experience.
• Assist in the design, testing, and implementation of workflow automation and digital solutions for client onboarding.
• Conduct business requirements gathering, process mapping, and impact assessments for CLM system enhancements.
• Ensure adherence to global and local regulatory requirements, including KYC, AML, CDD, and data privacy regulations.
• Work with IT teams to support the configuration, testing, and deployment of CLM platforms such as Fenergo, Pega, or in-house banking solutions.
• Prepare business reports, dashboards, and performance metrics for management review.
• Provide training and documentation to key stakeholders to ensure successful adoption of CLM processes.

About you:

• Degree holder.
• Minimum 5-7 years of experience in client lifecycle management, business analysis, KYC, AML compliance, or banking operations.
• Strong understanding of global and regional regulatory frameworks (FATCA, CRS, MiFID, GDPR, etc.).
• Experience in requirements gathering, workflow design, data analysis, and process reengineering.
• Familiarity with CLM platforms such as Fenergo, Pega, Actimize, or similar banking technology solutions.
• Strong communication skills to work effectively with business teams, IT, compliance officers, and external vendors.
• Proficiency in MS Office, SQL, JIRA, Visio, or workflow management tools.
• Capable of applying technology principles to business.
• Can fluently speak and write in English.

Why us:

• Flexible working hours with part-time working models and hybrid options.
• Attractive fringe benefits and salary structures in line with the market.
• Modern and central office space with good public transport connections.
• Can-do mentality and one-spirit culture.
• Varied events and employee initiatives.

Your documents to start the process:

• Resume
• Job references
• Qualifications (bachelor/ master diploma, etc.) with certificate of grades.
• Motivation letter: Why Synpulse? Why you? Why this function?
• Recommendation letters (optional).

Do you approach your tasks with commitment and enjoyment and are you convinced that teamwork achieves better results than working alone? Are you proactive and willing to go the extra mile for your clients? Are you motivated not only to design solutions but also to implement them? As a flexible and goal-oriented person, you will quickly assume entrepreneurial responsibility with us.

Do you appreciate the spirit of a growing international company with Swiss roots and a strong corporate culture? Then we look forward to receiving your online application at synpulse.com.

Our people are our most valuable asset. They drive our growth and anchor our success. They are experts, thought leaders, and trusted partners of our global clients. The Synpulse OneSpirit is reflected in our people and unrivaled culture of collaboration, inclusion, entrepreneurship, and fun.