Senior Compliance & Quality Assurance Lead

MANULIFE (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

MANULIFE (SINGAPORE) PTE. LTD. is seeking a professional in Monitoring & Surveillance within Training & Competency (T&C).

The role ensures insurance sales and advisory activities meet regulatory requirements, internal policies, and quality standards while supporting ongoing assurance of representative knowledge and conduct. You will work with sales representatives and cross-functional teams to develop competency standards, design materials, and monitor supervisory practices.

Qualifications

• Bachelor’s degree required or related field.
• 3-5 years in Sales, Sales Quality, Training & Competency, Compliance or control functions.
• Familiar with life insurance sales advisory process and regulations.
• High attention to detail and strong execution discipline.
• CMFAS Module 5, 9, 9A and Certificate in Health Insurance preferred but not mandatory.

Responsibilities

• Support T&C governance & regulatory activities, planning and implementing workplans.
• Handle regulatory inspections and audit queries, track remediation actions.
• Conduct annual reviews of T&C policies, manuals, and SOPs.
• Perform quality assurance reviews on supervisory duties and pre-transaction callbacks.
• Engage with Agency Management to ensure adherence to the T&C Manual.
• Design and maintain T&C materials and participate in projects as assigned.

Skills

Sales

Sales Quality

Training & Competency

Compliance

Education

Bachelor’s degree in Risk Management, Business Administration, or a related field

Job description

MANULIFE (SINGAPORE) PTE. LTD. is seeking a professional in Monitoring & Surveillance within Training & Competency (T&C).

The role ensures insurance sales and advisory activities meet regulatory requirements, internal policies, and quality standards while supporting ongoing assurance of representative knowledge and conduct. You will work with sales representatives and cross-functional teams to develop competency standards, design materials, and monitor supervisory practices.